Summary: We will not investigate Miss X’s complaint that an officer of the Council imposed her own views during a carer’s meeting and made fun of Miss X. This is because the injustice complained of is not significant enough to warrant an investigation.

The complaint

1. Miss X complains that an officer of the Council imposed her own views during a meeting, and made fun of Miss X.
2. Miss X complains that this officer has a superiority complex.

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The Ombudsman’s role and powers

3. We investigate complaints about adult social care providers. We provide a free service but must use public money carefully. We may decide not to start or continue with an investigation if we believe the injustice is not significant enough to justify our involvement.

(Local Government Act 1974, sections 34B(8) and (9))

4. We also do not usually investigate complaints about poor customer service of we are not investigating any substantive issues.

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How I considered this complaint

5. I considered information provided by Miss X and the Council.
6. I considered the Ombudsman’s Assessment Code.

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My assessment

7. Miss X complains about the remarks made by an officer during a carers assessment meeting. Miss X feels that this officer has a superiority complex.
8. However, we will not investigate this complaint because the injustice complained about is not significant enough to warrant a full investigation.

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Investigator's decision on behalf of the Ombudsman