Decision search
Your search has 54634 results
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North Yorkshire Council (25 007 516)
Statement Closed after initial enquiries Allocations 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application. There is not enough evidence of fault to warrant an investigation.
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Royal Borough of Kensington & Chelsea (25 007 568)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We cannot investigate this complaint about the coroner’s service. This is because the law does not allow us to investigate the actions of the coroner and their officers.
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London Borough of Southwark (25 007 793)
Statement Closed after initial enquiries Council house sales and leaseholders 10-Sep-2025
Summary: We will not investigate this complaint about a refused ‘right to buy’ application. It is reasonable to expect Miss X to take the Council to court.
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Manchester City Council (25 008 333)
Statement Closed after initial enquiries Child protection 10-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with the care and contact arrangements of his children. This is because there is insufficient evidence of fault with the Council’s decision.
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Bristol City Council (25 011 365)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate Mr B’s complaint about how the Council is spending public money. This is because the alleged fault has not caused Mr B a personal injustice.
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Sheffield City Council (24 018 160)
Statement Upheld Special educational needs 10-Sep-2025
Summary: Mrs Y complained the Council failed to secure part of the special educational provision set out in her child, Z’s Education Health and Care Plan. We have found fault causing injustice by the Council because of its service failure in failing to deliver support for Z to attend the physical activity provision in their Plan. The Council has agreed to remedy this injustice, by apologising to apologise to Mrs Y and Z and making payments to reflect the impact of the missed provision on Z and the upset caused.
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London Borough of Barnet (24 016 999)
Statement Upheld Council tax 09-Sep-2025
Summary: Ms D complained about the Council’s handling of her council tax liability for a property she was not living at. She said she experienced distress and has financial costs as a result. We found no fault by the Council in how it handled Ms D’s council tax liability and recovery. However, there was some fault as it should have shared information about its Discretionary Council Tax Relief scheme sooner. The Council will apologise to acknowledge the limited injustice this caused her.
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Cheshire East Council (24 017 097)
Statement Upheld Safeguarding 09-Sep-2025
Summary: There was fault in the way the Agency provided care to Mrs D and in its record keeping. The Council has agreed to apologise, provide a financial remedy and carry out a service improvement.
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Oxfordshire County Council (24 018 295)
Statement Closed after initial enquiries Direct payments 09-Sep-2025
Summary: We will not investigate this complaint about flexibility of meeting adult social care needs. It is unlikely we would find enough evidence of fault given the Council did suggest many options. Although the complainant says they were not suitable it is unlikely we would settle that dispute. An Ombudsman investigation is therefore unlikely to achieve a different outcome.
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Statement Upheld Special educational needs 09-Sep-2025
Summary: Mrs X complained of the Council’s handling of her child, Y’s, Education Health and Care (EHC) Plan. Based on current evidence, the Council was at fault for failing to ensure Y’s Education, Health and Care (EHC) Plan was reviewed within statutory timescales. The Council was also at fault for a one-month delay in implementing Y’s funding for his Education Other Than at School (EOTAS) package. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this caused Mrs X. The Council was not at fault for putting the money into a managed account for Mrs X.