Decision search
Your search has 54634 results
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London Borough of Croydon (25 003 384)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Sep-2025
Summary: We will not investigate this complaint about how the Council assisted Mrs X in applying for Universal Credit. This is because we cannot achieve the outcome Mrs X wants and there is a body better placed to investigate her complaint.
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Kent County Council (25 003 444)
Statement Closed after initial enquiries Special educational needs 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health, and Care Plan. This is because the Council have already acknowledged fault for earlier delays, apologised, offered a suitable financial remedy, and further investigation by us would not lead to a different outcome. The remaining matters either come with an appeal right or have already been appealed and are therefore outside our jurisdiction.
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Bolton Metropolitan Borough Council (25 003 718)
Statement Closed after initial enquiries Safeguarding 14-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s support to Mr Y (deceased). This is because the issues Miss X complained of are more than 12 months old and there are no good reasons why she did not complain sooner. We also would not be able to achieve what Miss X wants and there is another body better placed to consider part of her complaint.
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North Yorkshire Council (25 003 719)
Statement Closed after initial enquiries Special educational needs 14-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s conduct during the SEND Tribunal’s process. This is because the law says we cannot investigate matters which the SEND Tribunal can address using its own powers.
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Essex County Council (25 003 912)
Statement Upheld Special educational needs 14-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stoke-on-Trent City Council (25 003 919)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about the restriction of Mr X’s contact with his child by the Council. Mr X has a right to go to court to seek changed contact arrangements it would be reasonable to use.
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Transport for London (25 006 147)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about charges for the Ultra Low Emission Zone because we are satisfied with the actions the Authority has taken, and any remaining injustice is not significant enough to warrant investigation.
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Epping Forest District Council (25 006 188)
Statement Closed after initial enquiries Managing council tenancies 14-Sep-2025
Summary: We will not investigate this complaint about the Council not repairing the complainant’s neighbour’s fence. The neighbour is a tenant of the Council, and the law bars us from investigating the Council’s actions as a provider of social housing.
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Bristol City Council (25 006 201)
Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025
Summary: We cannot investigate this complaint about a penalty charge notice. This is because Miss X has used her right of appeal against the penalty charge notice. The Council has also paid a partial refund to Miss X to recognise the incorrect information it gave to her.
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Transport for London (25 006 204)
Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025
Summary: We will not investigate Mrs X’s complaint about Transport for London’s handling of her representations against a penalty charge notice. This is because Transport for London has agreed to cancel the PCN and it is unlikely investigation would achieve anything more for Mrs X.