Decision search
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Maidstone Borough Council (25 008 315)
Statement Upheld Trees 14-Sep-2025
Summary: We will not investigate this complaint about the Council not progressing Mr X’s application for a Tree Preservation Order. This is because the Council has agreed to conduct a new assessment of the trees and this provides a suitable remedy for Mr X.
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Statement Upheld Other 14-Sep-2025
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
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Staffordshire County Council (25 010 090)
Statement Upheld Other 14-Sep-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
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London Borough of Richmond upon Thames (25 013 110)
Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025
Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Ms B to put in formal representations and if needed, appeal to the Traffic Penalty Tribunal.
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Statement Closed after initial enquiries Friends and family carers 12-Sep-2025
Summary: We will not investigate this complaint that the Council failed to provide a financial allowance to the complainant for the care of a child. The complaint is late and there are no good reasons for us to investigate it now.
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London Borough of Enfield (25 003 184)
Statement Closed after initial enquiries Child protection 12-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about her son’s care. This is because the complaint relates to matters which have been considered and decided in court.
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Lancashire County Council (24 005 877)
Statement Not upheld Disabled children 11-Sep-2025
Summary: Miss X complains the Council failed to complete a sensory profile assessment for her child, Y and failed to complete a carers assessment for her. Miss X also complains the Council failed to provide the support in her child’s Education, Health and Care Plan, failed to complete reviews and failed to act when it was made aware the school could not meet her child’s needs. Miss X says the Council failed to support in ensuring her child’s medications were administered and did not give advice about food banks. Miss X says this caused her distress and her child’s needs have not been properly assessed. We have not found fault in the actions of the Council.
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Hertfordshire County Council (24 010 211)
Statement Upheld Charging 11-Sep-2025
Summary: There were faults in the way the Council assessed Ms Y’s needs and her son, Mr X’s needs as her carer. There was also fault in the information it provided regarding direct payments and in the support provided by the Council commissioned care provider. There was no fault in the way the Council assessed Ms Y’s contribution to her care charges. The Council and care provider have already taken action to prevent a recurrence of the fault and have already apologised to Mr X. The Council has agreed to make a payment to Mr X to acknowledge the uncertainty, frustration and additional support he was required to provide due to the Council’s faults.
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London Borough of Bromley (24 010 310)
Statement Upheld Trees 11-Sep-2025
Summary: Mr X complained about the Council’s decision to make a Tree Preservation Order permanent even after his objections. We found the Council was at fault for not properly considering Mr X's comments. This caused Mr X frustration and uncertainty about the Council’s decision making. We recommended the Council should apologise and pay Mr X £300 to remedy the injustice its actions caused him.
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London Borough of Haringey (24 011 148)
Statement Upheld Charging 11-Sep-2025
Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt properly with care charges. The Council is at fault because it did not respond to Mr X’s concerns about charges between October 2023 and July 2024. The Council should apologise and provide a detailed explanation of charges.