Decision search
Your search has 54637 results
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Nottinghamshire County Council (25 004 699)
Statement Closed after initial enquiries Assessment and care plan 30-Sep-2025
Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault in how the Council investigated safeguarding concerns and meets care and support needs. The Ombudsman cannot question or criticise the Council’s decisions where there is no fault in how they were made. If the complainant disagrees with what is in the best interests of the person receiving care they can ask the Court of Protection to decide.
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Kent County Council (25 004 768)
Statement Upheld Special educational needs 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about Council delays in completing her child’s Education, Health and Care Needs Assessment. The Council upheld the complaint and has agreed to remedy Ms X’s injustice by apologising and offering a financial remedy. Further investigation by us would not be proportionate.
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Surrey County Council (25 004 887)
Statement Closed after initial enquiries School transport 30-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to provide post-16 transport to college. This is because the Council has now agreed to provide transport. This is the outcome Mrs X wanted. An investigation would not achieve anything more.
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Surrey County Council (25 004 957)
Statement Upheld Special educational needs 30-Sep-2025
Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.
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Bristol City Council (25 006 417)
Statement Upheld Council tax 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s delay in awarding a council tax reduction. This is because the Council has taken satisfactory action.
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Solihull Metropolitan Borough Council (25 006 678)
Statement Closed after initial enquiries Building control 30-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council carried out building control inspections. This is because we do not start an investigation where there is not enough evidence of fault or when an investigation is unlikely to lead to a different outcome.
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Surrey County Council (25 006 936)
Statement Closed after initial enquiries Trees 30-Sep-2025
Summary: We will not investigate this complaint about damage caused by Council trees as it is reasonable to expect Mr X to seek a remedy in court.
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London Borough of Croydon (25 006 960)
Statement Closed after initial enquiries Assessment and care plan 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s record-keeping because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Kent County Council (25 007 200)
Statement Closed after initial enquiries Traffic management 30-Sep-2025
Summary: We will not investigate this complaint about traffic management. This is because further investigation would not lead to a different outcome and the injustice claimed by Mr X is not significant enough to warrant our involvement.
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Coventry City Council (25 005 565)
Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s suggestion about one of its refuse collection online forms. This is because there is not enough evidence of fault by the Council and the injustice Miss X claims is not significant enough to justify our involvement. We also cannot achieve the outcome Miss X seeks.