Decision search
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Durham County Council (24 022 759)
Statement Closed after initial enquiries Councillor conduct and standards 08-Sep-2025
Summary: We have discontinued our investigation. We cannot investigate this complaint because the complainant has initiated court proceedings about the same matter. The law prevents us from investigating anything that has been the subject of court proceedings.
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London Borough of Bromley (25 001 615)
Statement Closed after initial enquiries Assessment and care plan 08-Sep-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to provide care and support services to her and her mother. This is because there is not enough evidence of fault to justify investigating and because part of her complaint is made late.
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London Borough of Camden (25 002 675)
Statement Closed after initial enquiries Allocations 08-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s housing request. This is because the complaint is about events that took place more than 12 months ago. There is no good reason to exercise discretion to investigate now.
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Cheshire East Council (25 004 606)
Statement Closed after initial enquiries Fostering 08-Sep-2025
Summary: We will not investigate this complaint regarding Mr X being denied information from the Council about his foster career ending as the Information Commissioners Office is better placed to consider this matter. Mr X’s complaint about the Council’s involvement in his foster career ending and its refusal to re-register him as a foster carer is made late.
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London Borough of Southwark (25 004 733)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We cannot investigate Mr X’s complaint that the Council unfairly issued him with six Penalty Charge Notices. Mr X used his right of appeal to a tribunal, so we have no power to do so.
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London Borough of Ealing (25 005 035)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We will not investigate this complaint about a parking penalty because there is not enough evidence of fault to justify investigating and it is not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint.
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Stockport Metropolitan Borough Council (25 005 113)
Statement Closed after initial enquiries Residential care 08-Sep-2025
Summary: We will not investigate this complaint about neglect in a care home. Substantive parts of Miss X’s concern were considered in court, and it would have been reasonable to include all concerns as part of that claim.
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Stockport Metropolitan Borough Council (25 005 151)
Statement Closed after initial enquiries Planning applications 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision-making process when dealing with a planning permission for a development near a playground in his area. There is not enough evidence of Council fault, nor of a significant personal injustice caused Mr X, to warrant us investigating.
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Plymouth City Council (25 005 348)
Statement Closed after initial enquiries Child protection 08-Sep-2025
Summary: We will not investigate this complaint about the Council not facilitating contact between Mrs X and her child. This is because further investigation by us would not lead to a different outcome than that provided by the Council.
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Derbyshire County Council (25 005 517)
Statement Upheld Alternative provision 08-Sep-2025
Summary: Mrs X complained the Council delayed providing Alternative Provision of education for her child. Mrs X also complained the Council delayed production of her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child from 30 November 2023 to 26 February 2024. We also found fault with the Council delaying production of Mrs X’s child’s Education, Health and Care Plan by 10 weeks outside the statutory timescales. The Council agreed to apologise to Mrs X and pay her £150 for the frustration, inconvenience and lost opportunity and £1,100 for her child’s missed education caused by the fault of the Council.