Decision search
Your search has 54634 results
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London Borough of Hillingdon (24 009 135)
Statement Upheld Other 30-Sep-2025
Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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Devon County Council (25 012 143)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate this complaint that a civil enforcement officer gave incorrect advice as it is unlikely we will find fault causing an injustice to the complainant and we cannot achieve the outcome he seeks.
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Cheshire East Council (25 012 196)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal. Further, there is a remedy available through the courts and insufficient evidence of fault by the Council.
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North Northamptonshire Council (25 012 231)
Statement Closed after initial enquiries Council tax 30-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is insufficient injustice to warrant investigation.
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Essex County Council (25 013 215)
Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025
Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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West Sussex County Council (25 007 606)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about the social worker allocated to his child’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.
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Isle of Wight Council (25 007 970)
Statement Closed after initial enquiries Enforcement 30-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has not suffered significant injustice.
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Torridge District Council (25 008 480)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s housing benefit claims system. This is because we cannot achieve the outcome Ms X is seeking.
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Kent County Council (25 009 041)
Statement Closed after initial enquiries Special educational needs 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s provision of education for Ms X’s daughter and its handling of her complaint. This is because the substantive issues are outside jurisdiction due to the time limits, and there is no worthwhile outcome achievable from investigating how the Council handled Ms X’s complaint.
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Hereford & Worcester Fire & Rescue Service (25 011 715)
Statement Closed after initial enquiries Other 30-Sep-2025
Summary: We will not investigate this complaint that members of the Fire Service stalked him. Further investigation would not lead to a different outcome.