Decision search
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North Yorkshire Council (24 005 587)
Statement Not upheld Special educational needs 08-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure the provision in her child, Y’s, Education, Health and Care (EHC) Plan. Mrs X appealed to the SEND Tribunal and then a court considered the matter at Judicial Review.
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Wirral Metropolitan Borough Council (24 007 121)
Statement Upheld Special educational needs 08-Sep-2025
Summary: The Council failed to secure the special educational needs provision in Mrs X’s child, Y’s, Education, Health and Care Plan following a Tribunal order in March 2024. It also failed to respond to Mrs X’s complaint. This caused Mrs X distress, frustration and uncertainty and meant Y missed out on the provision in their Plan. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Enfield (24 015 106)
Statement Upheld Special educational needs 08-Sep-2025
Summary: Ms X complained the Council failed to provide some Speech and Language Therapy set out in her child’s Education, Health and Care plan. We found the Council at fault, which caused Ms X injustice. The Council should make a payment and apologise to Ms X.
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Statement Upheld Licensing 08-Sep-2025
Summary: Mrs B complained on behalf of the residents’ association that the Council failed to ensure the caravan site they live on complies with the site licence and legal requirements. The Council initially dealt with possible breaches of the licence effectively. However, it has failed to determine whether the Electrical Safety Certificate meets the requirements, and it took too long to deal with Mrs B’s complaints about this. This caused the residents frustration and continued uncertainty. The Council will apologise to Mrs B and make a symbolic payment. The Council will also determine whether the certificate meets the requirements, write to Mrs B to let her know, and set out what it will do to make sure any breach is remedied.
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Hertfordshire County Council (24 019 573)
Statement Not upheld Special educational needs 08-Sep-2025
Summary: Mr X complained that the Council and his college failed to provide special educational provision in his Education, Health and Care Plan, had poor communication and complaint handling, did not allow him to enrol on courses he wanted and mis-recorded his personal information. We find no fault in the way the Council secured his special educational provision and handled his complaints. We have discontinued the investigation into his complaints about his college. Further investigation into the issues regarding special educational needs would not lead to a different outcome, and we cannot investigate the matters that are not about special educational needs.
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Milton Keynes Council (24 020 123)
Statement Upheld Other 08-Sep-2025
Summary: We have upheld Miss X’s complaint because the Council delayed responding to her complaint and considered the complaint under the incorrect procedure. The Council has agreed to provide a proportionate remedy to Miss X.
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London Borough of Southwark (24 020 158)
Statement Upheld Allocations 08-Sep-2025
Summary: Mrs X complained about the Council’s handling of her housing application. She says the Council has failed to provide her with the correct information and mismanaged her application. We found the Council at fault, which caused Mrs X injustice. The Council should make payment and apologise to Mrs X.
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London Borough of Bromley (24 021 390)
Statement Closed after initial enquiries Special educational needs 08-Sep-2025
Summary: We will not investigate Ms X’s complaint the Council transferred her son’s education, health and care (EHC) plan to the Council where she was housed in temporary accommodation because there is not enough evidence of fault to justify investigating.
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London Borough of Hillingdon (24 022 261)
Statement Upheld Special educational needs 08-Sep-2025
Summary: The Council failed to arrange the provision in Mr X’s son, Z’s, Education Health and Care Plan for a period of just under six weeks. To recognise the injustice caused, the Council has agreed to apologise to Z, pay Z £200 and outline to Mr X what the Council’s current plan is to find post-16 education for Z that is in line with the requirements of his Plan.
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Bracknell Forest Council (24 022 484)
Statement Upheld Allocations 08-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s application for medical priority on the housing register. The Council has agreed to resolve the complaint by providing a proportionate remedy for Mr X’s injustice.