Decision search
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Gloucestershire County Council (24 019 097)
Statement Upheld Charging 29-Sep-2025
Summary: Mrs B complained that the Council failed to properly communicate with her about her mother’s care home fees, delayed issuing an invoice and unreasonably reported her to the Office of the Public Guardian. We find no fault in the way the Council told Mrs B about the amount she would need to pay, or its decision to report its concerns to the Office of the Public Guardian. But it delayed issuing an invoice, which caused Mrs B unnecessary distress. The Council has agreed to apologise to Mrs B and make service improvements.
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London Borough of Redbridge (24 019 152)
Statement Upheld Charging 29-Sep-2025
Summary: There was fault by the Council because it failed to carry out a review of Mr X’s care needs in good time. This caused uncertainty that the Council fully understood his changing needs. The Council has a new policy to deal with people who are awaiting care need reviews, but it should also apologise to Mr X and his daughter who acts on his behalf, and make a symbolic payment to them both. There was no fault in how the Council handled the care charges. I have not investigated the other complaints brought on his behalf because these were not made to us on time.
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Leeds City Council (24 019 392)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: Mrs Y complained the Council wrongly assessed Mr X’s care needs and did not pay for his care. She says this caused her unnecessary distress and financial strain. We find the Council at fault which caused Mrs Y limited injustice. We find the action taken by the Council has remedied the injustice caused.
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Essex County Council (24 019 531)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained about the Council’s delays in completing her daughter’s (Y) Education Health and Care needs assessment and in issuing her final Educational Health and Care Plan. We found fault in the Council’s failure to comply with the statutory timescales. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make a symbolic payment.
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London Borough of Newham (24 019 767)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Council failed to provide Mrs X’s child, Y, with specialist provision from their Education, Health and Care (EHC) Plan. The Council has agreed to apologise to Mrs X for the distress and frustration the matter caused her and make her a symbolic payment for the specialist provision Y did not receive.
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West Northamptonshire Council (24 020 329)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained about delays in issuing a final Education, Health and Care Plan for Y, delays in securing educational provision for Y, and delays in reimbursing her for the costs of therapies she funded herself. We find the Council at fault, causing frustration and uncertainty for Mrs X. The Council has agreed to apologise and make a payment to recognise the injustice.
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North Devon District Council (24 020 628)
Statement Upheld Antisocial behaviour 29-Sep-2025
Summary: Mr X complained about how the Council handled his reports of noise and anti-social behaviour. We found the Council at fault for how it dealt with Mr X’s case, its complaints handling, and flaws in its anti-social behaviour case review policy. The Council’s actions caused Mr X avoidable distress. The Council has agreed to apologise, carry out a review of Mr X’s case and make a payment to recognise his distress. The Council will also make changes to improve its service.
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Bracknell Forest Council (24 020 694)
Statement Not upheld Special educational needs 29-Sep-2025
Summary: Ms X complained the Council failed to secure her child’s Section F Education, Health and Care Plan provision since issuing the plan in September 2024. We did not find fault with the Council and found no significant personal injustice to Ms X or her child.
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City of York Council (24 020 874)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: The Council was not at fault for failing to tell Ms X about its decision to extend her mother’s stay at a care home. The Council was at fault for not properly explaining the cost of a temporary stay in a care home. It has taken steps to rectify the costs so no remedy is recommended.
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Isle of Wight Council (24 021 167)
Statement Upheld Other 29-Sep-2025
Summary: We will not investigate this complaint about the Council incorrectly identifying the nearest relative when Mr Y was sectioned under the Mental Health Act. The Council has already apologised to Mr X which is sufficient to remedy the injustice caused by fault.