Decision search
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Statement Upheld Special educational needs 12-Jun-2025
Summary: Ms X complained the Council delayed issuing her child’s first Education, Health and Care (EHC) Plan, did not provide a suitable secondary school place, and failed to provide alternative education. There was delay in issuing a final EHC Plan and delayed appeal rights, but no failure to provide education. The Council has agreed to apologise, pay Ms X £1000 to acknowledge the fault, and make service improvements.
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St Albans City Council (24 015 142)
Statement Upheld Planning applications 12-Jun-2025
Summary: Mrs X complained there was fault in the Council’s assessment of a neighbouring planning application. Mrs X said the new development will be overbearing, and she will suffer loss of privacy and reduced residential amenity. We found there was fault in the Council’s initial assessment of the application by considering it against the wrong policy. However, there was no injustice because the Council re-assessed the application under the correct policy. We found no fault in the Council’s updated assessment or decision-making.
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St Albans City Council (24 015 242)
Statement Upheld Planning applications 12-Jun-2025
Summary: Mr X complained about the way the Council assessed a neighbouring planning application. Mr X said the new development will be overbearing and cause loss of privacy and overlooking to his home. We found there was fault in the Council’s initial assessment of the application by considering it against the wrong policy. However, there was no injustice because the Council re-assessed the application under the correct policy. We found no fault in the Council’s updated assessment or decision-making.
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Rochdale Metropolitan Borough Council (24 015 718)
Statement Upheld School transport 12-Jun-2025
Summary: Mr X complained the Council failed to suitably consider his application and appeal for home to school transport for his child. We did not find fault with the Council’s decision to refuse home to school transport for Mr X’s child. We did find fault with the Council failing to follow its process. The Council agreed to apologise to Mr X for failing to follow its process. The Council also agreed to provide training to staff about following its process and including relevant information about how to appeal decisions.
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Lovett Care Limited (24 016 717)
Statement Closed after initial enquiries Residential care 12-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the standard of care she received whilst staying at a care home. This is because an investigation would not lead to any further findings or worthwhile outcomes. In addition, there is another body better placed to consider her complaint about the Council’s handling of her personal data.
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London Borough of Lambeth (24 017 014)
Statement Closed after initial enquiries Allocations 12-Jun-2025
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its homelessness duty. It was reasonable for Miss X to appeal against the Council’s review decision if she wished to challenge it.
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Slough Borough Council (24 011 103)
Statement Upheld Other 12-Jun-2025
Summary: Mr X complained about the Council’s actions linked to reports of a vehicle which belonged to him being abandoned. We found fault as the Council gave out an incorrect telephone number and did not respond to an email from Mr X in a timely manner. This caused Mr X avoidable distress. The Council has already apologised to Mr X and made a symbolic payment to him. We are satisfied this has remedied any injustice caused to Mr X.
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Manchester City Council (24 012 289)
Statement Upheld Looked after children 12-Jun-2025
Summary: Miss X complained about the Council’s care of her when she was a looked after child and the way it handled her complaint. Miss X said she felt blamed for things that happened when she was a child. She said this affected her mental health, and caused unnecessary and avoidable distress. We find the Council at fault and this caused injustice. The Council will apologise to Miss X.
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Statement Closed after initial enquiries Noise 12-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s response to his concerns about noise nuisance and planning enforcement issues relating to an airfield. The matters about noise are outside our jurisdiction because they have already been considered by a court. We will not investigate the planning enforcement issues because the Council has considered whether to take enforcement action but decided it is not expedient to do so. There is insufficient evidence of fault in this decision to warrant an investigation.
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Bournemouth, Christchurch and Poole Council (24 012 928)
Statement Upheld Alternative provision 12-Jun-2025
Summary: Ms X complained that the Council failed to provide her child with suitable education and delayed issuing an Education, Health and Care Plan. There was an eight month delay in issuing the Plan, however we have not found fault in the Council’s decisions that Ms X’s child had access to suitable schooling and it was not necessary for it to provide alternative education. The Council has agreed to apologise and make a symbolic payment to acknowledge the impact of the delayed Plan.