Decision search
Your search has 52604 results
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Rother District Council (24 022 382)
Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s poor communication led to unnecessary costs when she moved house. Any fault has not caused Mrs X an injustice.
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Suffolk County Council (24 022 442)
Statement Upheld Special educational needs 15-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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West Sussex County Council (24 022 616)
Statement Closed after initial enquiries Special educational needs 15-Jun-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to meet the provision detailed in her child’s Education Health and Care Plan or about how it carried out annual reviews. Part of the complaint is made late and there is either insufficient evidence of fault with how the Council dealt with recent matters, or investigation into them would not lead to a different outcome.
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Staffordshire County Council (24 022 624)
Statement Closed after initial enquiries Charging 15-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s calculation of her mother’s financial expenditure when it calculated how much she should contribute towards her domiciliary care. There is not enough evidence of fault to justify an investigation.
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Lichfield District Council (24 022 676)
Statement Closed after initial enquiries Homelessness 15-Jun-2025
Summary: We will not investigate this complaint that the Council allowed the complainant to keep bidding for properties after it had made a provisional housing offer. This is because there is insufficient evidence of fault causing injustice.
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Sheffield City Council (24 022 712)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions after Ms Y reported water coming onto a highway from an adjacent property. This is because the law says we cannot normally investigate a complaint when someone could take the matter to court, and I see no good reason why Ms Y could not pursue her claim there.
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Leicestershire County Council (24 022 815)
Statement Closed after initial enquiries Special educational needs 15-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council delayed completing her child’s Education Health and Care needs assessment. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.
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Leicester City Council (24 022 906)
Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council deciding after many months not to do works to protect damaged grass verges on his road. There is not enough evidence of fault in the Council’s decision-making to warrant an investigation. There is insufficient significant personal injustice to Mr X from the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks and investigation would not achieve a different outcome. We do not investigate council complaint-handling and communications where we are not investigating the core issues giving rise to the complaint.
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Birmingham City Council (24 022 938)
Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr Y’s child because it is unlikely that we would be able to add anything significant to what the Council has already said, and we cannot deliver the outcome that Mr Y is seeking.
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Park Homes (UK) Limited (24 000 140)
Statement Upheld Charging 15-Jun-2025
Summary: Mr X complained that the care provider failed to respond to his requests to settle his late father’s account. The care provider has now resolved the payments. I find the care provider took too long to respond to Mr X’s reasonable requests. It should apologise to him, offer a sum which recognises the time, trouble and frustration he was caused by its delay, review its complaint processes and its adherence to the guidance on fee notification.