Decision search
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Bristol City Council (24 018 591)
Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction overpayments. This is because it is reasonable to expect Mrs X to appeal the Council’s decisions to the Tribunal.
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London Borough of Lewisham (24 019 734)
Statement Closed after initial enquiries Assessment and care plan 17-Jun-2025
Summary: Ms X complained the Council did not adequately consider her daughter, Miss Y’s needs or provide the support she needed. We will not investigate this complaint because there is insufficient evidence of fault with how the Council considered Miss Y’s needs and decided she did not require social care support.
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Leeds City Council (24 012 728)
Statement Not upheld Enforcement 17-Jun-2025
Summary: Mr X complained the Council failed to take planning enforcement action against breaches of planning control including issues of dust, light pollution, noise and operating hours. The Council used its professional judgment to determine what action was proportionate. This included issuing a breach of condition notice to ensure the dust doors are correctly installed.
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Stockport Metropolitan Borough Council (24 013 619)
Statement Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained the Council delayed issuing her child’s Education, Health and Care (EHC) Plan and did not provide any education while they were unable to attend school. Based on current evidence, we find the Council was at fault for delay in issuing the EHC Plan and failing to consider if it should provide alternative education. The Council should apologise to Mrs X and make a payment to her, and another for her child’s benefit, to remedy the injustice caused in terms of uncertainty, frustration, and distress.
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Portsmouth City Council (24 013 897)
Statement Not upheld Alternative provision 17-Jun-2025
Summary: Mrs Y complained that the Council failed to provide her child with a suitable education. We have not found fault with the Council.
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Buckinghamshire Council (24 020 821)
Statement Upheld Special educational needs 17-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Midshires Care Limited (24 021 020)
Statement Closed after initial enquiries Domiciliary care 17-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Care Provider’s handling of her grandmother’s care. The Care Provider has investigated Miss X’s concerns, upheld her complaint, apologised and offered to waive care and cancellation charges. We could not add to the Care Provider’s responses by investigating the matter further.
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London Borough of Tower Hamlets (24 021 234)
Statement Upheld Allocations 17-Jun-2025
Summary: We have upheld Mr X’s complaint about the Council’s handling of his housing register application. The Council has agreed to take appropriate action to remedy the injustice caused.
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Surrey County Council (24 021 861)
Statement Closed after initial enquiries Safeguarding 17-Jun-2025
Summary: We will not investigate this complaint about how the Council completed safeguarding enquiries. There is not enough evidence of fault to justify our involvement.
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Cambridgeshire County Council (24 022 780)
Statement Closed after initial enquiries Special educational needs 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about the contents of his child’s Education Health and Care Plan. This is because it is reasonable for him to use his right of appeal to a tribunal, and because an investigation would not lead to a different outcome.