Decision search
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Suffolk County Council (23 013 623)
Statement Upheld Special educational needs 01-Jul-2024
Summary: Ms X complained about the Council’s delay when issuing an Education, Health and Care (EHC) Plan, and failure to provide her child with an education when she was unable to attend school due to extreme anxiety. We found fault because the Council took long to issue the EHC Plan. There was also poor communication and complaint handling. To remedy the injustice to Ms X, the Council has agreed to apologise and make a payment to her. We did not find the Council failed to provide an education because Ms X made alternative arrangements herself.
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Wiltshire Council (23 014 484)
Statement Upheld Other 01-Jul-2024
Summary: Ms X complains the Council has failed to meet all her needs for care and support. The Council’s records containing conflicting information about how it has been meeting Ms X’s needs. It has also failed to engage with other agencies which have contacted it on Ms X’s behalf. The Council needs to apologise to Ms X, make a symbolic payment, reassess her needs and update her care and support plan.
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Surrey County Council (23 017 074)
Statement Closed after initial enquiries Special educational needs 01-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the education provision for G. This is because the complainant has appealed against the Council’s decision.
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Statement Upheld Refuse and recycling 01-Jul-2024
Summary: Ms D complains the Council repeatedly failed to collect her household waste. We have upheld the complaint, because the Council has failed to evidence how it monitored Ms D’s case and completed the investigation. The Council has agreed to create written procedures for monitoring missed waste collections.
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Wokingham Borough Council (23 017 770)
Statement Closed after initial enquiries Building control 01-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of planning enforcement and community infrastructure levy issues relating to the complainant’s development. It is reasonable to expect the complainant to have contacted us sooner about issues which arose more than 12 months ago, and there is not enough evidence of fault by the Council.
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Buckinghamshire Council (23 018 134)
Statement Closed after initial enquiries Special educational needs 01-Jul-2024
Summary: Mrs X complained that the Council failed to provide all the provision set out in her child’s education, health and care plan, and that the school was inappropriate for her child. Mrs X said this caused unnecessary and avoidable distress, and had an impact on her child. We cannot investigate this complaint. This is because both parts of the complaint are outside the Ombudsman’s jurisdiction.
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Calderdale Metropolitan Borough Council (23 018 560)
Statement Not upheld Special educational needs 01-Jul-2024
Summary: Mrs X made several complaints about how the Council handled her daughter’s Education, Health, and Care plan, and ensured she had education, including special education provision while she was not going to school. We cannot investigate some of Mrs X’s complaint because they are outside our jurisdiction, and of the other parts of her complaint we have considered, there was no fault in the Council’s actions.
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Hampshire County Council (23 018 921)
Statement Upheld Special educational needs 01-Jul-2024
Summary: There was fault by the Council, because it initially did not make agreed changes to an education, health and care plan. However, this fault did not cause any injustice. We have therefore completed our investigation.
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Warwickshire County Council (24 000 839)
Statement Closed after initial enquiries Charging 01-Jul-2024
Summary: We will not investigate this complaint about financial assessment for adult social care. There is not enough evidence of fault causing a significant injustice to justify the Ombudsman investigating. The Council completed the financial assessment in accordance with its policy, law, and guidance. The Council gave unclear information to the complainant, for which it has apologised.
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Statement Closed after initial enquiries Councillor conduct and standards 01-Jul-2024
Summary: We will not investigate this complaint about the way the Council considered a complaint that councillors had breached the Council’s code of conduct. There is not enough evidence of fault in the Council’s actions to justify an investigation.