Decision search
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Huntingdonshire District Council (24 004 485)
Statement Closed after initial enquiries Refuse and recycling 02-Jul-2024
Summary: We will not investigate Dr B’s complaint about a missed garden waste collection. This is because Dr B has not suffered a serious or significant injustice which would justify public money being spent on an investigation.
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Milton Keynes Council (24 004 603)
Statement Closed after initial enquiries Council tax 02-Jul-2024
Summary: We will not investigate this complaint about Council tax reduction or exemption as any dispute can be appealed to a Valuation Tribunal.
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London Borough of Ealing (24 004 710)
Statement Closed after initial enquiries Parking and other penalties 02-Jul-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to make Mr X aware of a parking contravention notice. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to refer the complaint to us at the time. In addition, even if we did exercise discretion to investigate, the complaint is outside of our jurisdiction as Mr X has used his right of appeal to the traffic enforcement centre regarding the notice.
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London Borough of Sutton (24 004 741)
Statement Closed after initial enquiries Other 02-Jul-2024
Summary: We will not investigate Mr B’s complaint that he suffered injuries after slipping on loose grit which the Council left on the pavement outside his home. This is because it is reasonable for Mr B to put in a compensation claim to the Council, and if needed, pursue this matter at court.
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Derby City Council (24 005 057)
Statement Closed after initial enquiries Council tax 02-Jul-2024
Summary: We will not investigate this complaint about the Council’s long term empty premium charges policy and how it has been applied to Mr X’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no indication of fault in the way the policy has been applied to Mr X’s case so we cannot question the outcome.
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Sheffield City Council (23 003 919)
Statement Closed after initial enquiries Trees 01-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to prune trees near his property. There is insufficient evidence of fault to justify an investigation.
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Cheshire East Council (23 004 560)
Statement Upheld Other 01-Jul-2024
Summary: Mrs X complained about the way in which the Council completed the children’s statutory complaints procedure in response to her complaint it failed to provide her family with appropriate support. We have found fault with the way in which some parts of the procedure were completed, causing injustice. The faults are: the recommended payment to recognise the impact of the Council’s failings on the family did not properly reflect the extent of this injustice in line with our published remedies guidance; and the Council did not properly implement some of the other recommendations. To remedy the injustice the Council has agreed to: apologise to Mrs X; make a payment to properly reflect the impact of the failings; make a payment to recognise the distress caused by the failure to properly implement some of the recommendations; carry out a new statutory carer’s assessment; hold a meeting with Mrs X to discuss the family’s support needs and develop an action plan for options for assessing and providing support for the family; and complete the outstanding service improvement recommendation.
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Newcastle-under-Lyme Borough Council (23 008 331)
Statement Upheld Antisocial behaviour 01-Jul-2024
Summary: Mr X complained the Council failed to take appropriate action to address anti-social behaviour from a nearby holiday home, and communicated poorly with him. Mr X said this caused unnecessary distress and frustration, and is impacting on his family. We do not find the Council at fault for the way it handled reports of anti-social behaviour. However, we find the Council at fault for poor communication. This caused injustice. We are satisfied the Council has apologised.
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Royal Borough of Greenwich (23 009 498)
Statement Upheld Homelessness 01-Jul-2024
Summary: Ms X complained that the Council failed to provide her with suitable accommodation when she was homeless, failed to provide advice about storage of her belongings when she moved into interim accommodation and failed to check information it held as a result of which she was shortlisted for social housing and then removed from the shortlist. We found the Council was at fault. In recognition of the injustice caused, the Council has agreed to make a payment to Ms X.
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London Borough of Waltham Forest (23 011 416)
Statement Upheld Allocations 01-Jul-2024
Summary: Miss X complained the Council failed to properly consider her medical evidence when reviewing her application for medical priority on its housing register. The Council was at fault. It delayed and later failed to consider Miss X’s requests for reviews. This caused Miss X avoidable distress, uncertainty and frustration. The Council has agreed to apologise, make a payment and carry out a new review.