Decision search
Your search has 51112 results
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Kent County Council (24 002 793)
Statement Upheld Charging 08-Jul-2024
Summary: We will not investigate Ms X complaint about the Council’s failure to collect a direct debit for her sister’s care fees. The Council accepted fault and waived half the outstanding fees. Further investigation by us would not lead to a different outcome.
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Kent County Council (24 002 570)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not investigate Mr X’s complaint about his son’s day placement not having a talk/call box. This is because there is insufficient evidence of fault. In addition, the alleged fault has not caused any significant injustice.
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Wokingham Borough Council (24 002 597)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating, any injustice is not significant enough to justify our involvement and we cannot achieve the outcome Mr Y is seeking.
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Statement Closed after initial enquiries Assessment and care plan 08-Jul-2024
Summary: We will not investigate this complaint about failures in adult social care support and funding during Mr C’s lifetime. The complainant has known about the issues for more than twelve months, and there is no good reason he could not have complained to the Ombudsman sooner.
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Essex County Council (23 015 065)
Statement Not upheld Direct payments 08-Jul-2024
Summary: Mrs B complained the Council has refused to allow Ms C to have direct payments to commission her own care services. She also complained the Council has offered an inadequate care package that will not meet Ms C’s care and support needs. We do not find the Council was at fault.
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West Berkshire Council (23 015 584)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s contact concerning highway matters. This is because past events fall outside our jurisdiction due to the passage of time and with regards to more recent issues there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
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Essex County Council (23 015 907)
Statement Upheld Special educational needs 08-Jul-2024
Summary: Ms C complains the Council delayed in assessing X for an Education Health and Care Plan and for failing to keep her informed. The Council is at fault for delays in the assessment process and in keeping Ms C updated. These faults caused Ms C frustration, time and anxiety. To put things right the Council has agreed to make Ms C a symbolic payment and take action to improve services.
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West Northamptonshire Council (23 016 022)
Statement Not upheld Council tax 08-Jul-2024
Summary: We have discontinued our investigation of this complaint, about the misallocation of a council tax payment and its consequences. This is because we do not consider the complainant suffered a significant injustice as a result.
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Statement Upheld Assessment and care plan 08-Jul-2024
Summary: There was fault as the Council did not invite Ms B to its Care Act assessment of her relative, Mr C. The Council continued to pay Mr C’s care home fees for several months, even though Mr C was a self-funder. This meant that Ms B then received a large invoice which had to be paid immediately. The Council has agreed to apologise and make a small payment to Ms B to reflect the distress caused by the fault.
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Statement Upheld Charging 08-Jul-2024
Summary: Mr X complained the Council issued a care plan for his father, Mr F, with more care than he needed at a significant cost which it did not explain. Mr X said his father would not have agreed to the care plan if the Council had told him the cost, especially as he could manage with less care. The Ombudsman found the Council followed procedure when it drafted the care plans and assessed Mr F’s finances but is at fault for failing to communicate this effectively.