Decision search
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West Northamptonshire Council (24 022 884)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction. It is reasonable to expect Miss X to use, or to have used, her tribunal appeal rights. It is reasonable to expect Miss X to take court action for the alleged damage to her health. It would be disproportionate to investigate other parts of the complaint in isolation.
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Royal Borough of Greenwich (24 022 939)
Statement Closed after initial enquiries Managing council tenancies 30-Mar-2025
Summary: We cannot investigate Mr B’s complaint about Council tenancy fraud. This is because we cannot investigate complaints about the management of social housing by councils acting as a social landlord.
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Surrey County Council (24 022 996)
Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2025
Summary: We will not investigate Miss B’s complaint that she tripped and suffered injuries due to the Council’s failure to make a road safe during roadworks. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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Liverpool City Council (24 018 261)
Statement Closed after initial enquiries Homelessness 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Mr X to ask for a review of the Council’s decisions on his case.
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Nottinghamshire County Council (24 018 264)
Statement Closed after initial enquiries Private housing 30-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the installation of external insulation under a government grant scheme. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Staffordshire County Council (24 018 427)
Statement Closed after initial enquiries Transport 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant’s charity with an organisational blue badge. This is because there is insufficient evidence of fault by the Council.
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Kent County Council (24 018 642)
Statement Closed after initial enquiries Rights of way 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s role as a consultee on a planning application for development including a new footway. This is because the complaint is late without good reason, and we could not decide the Council is directly responsible for the effects of the road layout on the complainant.
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Ipswich Borough Council (24 019 594)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We cannot investigate this complaint about the Council carrying out Community Protection activities and approaching the Police. This is because an alternative remedy has been used and the issues complained about relate to matters subject to legal proceedings in court. There is insufficient evidence of fault by the Council.
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Ipswich Borough Council (24 019 626)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about a request for information, because the Information Commissioner’s Office is best placed to consider such complaints.
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Mansfield District Council (24 019 733)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his request for information. This is because the Information Commissioner is better placed to consider the matter.