Decision search
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London Borough of Camden (24 019 817)
Statement Upheld Allocations 03-Dec-2025
Summary: Miss B complained the Council failed to consider her medical issues properly when awarding priority on the housing register and delayed considering her stage two review. The Council failed to properly consider Miss B’s circumstances and evidence when making a decision on medical priority and delayed carrying out the reviews. That means Miss B is left with some frustration and distress that the Council has not assessed her application properly and is left with some uncertainty. An apology and payment to Miss B, agreement to carry out a further review and reminder to officers is satisfactory remedy.
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London Borough of Islington (24 020 766)
Statement Closed after initial enquiries Allocations 03-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s medical priority for housing. This is because it was reasonable to expect Mrs X to have asked the Council to review its decision plus the Council has remedied its faut in respect of not responding to Mrs X’s queries since its decision on her priority.
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Nottingham City Council (25 007 192)
Statement Closed after initial enquiries Antisocial behaviour 03-Dec-2025
Summary: We will not investigate this complaint about the Council’s liability for damage to a property. There is a court remedy available which it is reasonable to expect Mr X to use, and there is not enough evidence of fault to justify us investigating.
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London Borough of Camden (25 007 505)
Statement Closed after initial enquiries Allocations 03-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to close his housing register application because there is insufficient evidence of fault to justify our involvement.
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London Borough of Camden (25 007 696)
Statement Upheld Other 03-Dec-2025
Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.
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Swindon Borough Council (25 007 930)
Statement Closed after initial enquiries Allocations 03-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of a housing application. This is because there is not enough evidence of fault to warrant an investigation.
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London Borough of Southwark (25 008 151)
Statement Closed after initial enquiries Allocations 03-Dec-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing request. This is because some of it was a late complaint and there are no good reasons to exercise discretion to consider it now. Additionally, there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.
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North Somerset Council (25 008 905)
Statement Upheld Child protection 03-Dec-2025
Summary: We will not investigate Mrs X’s complaint about a child protection investigation because the Council has responded appropriately and there is nothing we could add by further investigation.
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Suffolk County Council (25 008 997)
Statement Closed after initial enquiries Special educational needs 03-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to arrange an assessment prior to the review of her child’s Education Health and Care Plan. This is because it is reasonable for her to appeal to a tribunal.
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Cheshire East Council (25 009 074)
Statement Closed after initial enquiries Other 03-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to apply a Retail, Hospitality and Leisure Business Rates Relief Scheme to a company’s business rates. This is because there is not enough evidence of fault to justify our involvement.