Decision search
Your search has 50710 results
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London Borough of Bromley (24 014 591)
Statement Closed after initial enquiries Other 17-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of antisocial behaviour from one of its tenants. The complaint is out of our jurisdiction as it relates to the Council’s actions in its role as a social landlord.
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London Borough of Wandsworth (24 014 991)
Statement Closed after initial enquiries Allocations 17-Mar-2025
Summary: We cannot investigate this complaint about disrepair in a council-rented property. It was reasonable for Mr X to make a complaint to the housing Ombudsman but he has started a legal disrepair claim against the Council instead.
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Wigan Metropolitan Borough Council (24 015 443)
Statement Upheld Special educational needs 17-Mar-2025
Summary: We have upheld Mrs X’s complaint because the Council’s financial remedy for her child’s missed education was not sufficient. The Council has now agreed to resolve the complaint by proving a proportionate remedy for the injustice it caused.
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Kirklees Metropolitan Borough Council (24 015 943)
Statement Upheld Assessment and care plan 17-Mar-2025
Summary: We will not investigate this complaint about the Council’s communication with Mrs X and her father’s lack of progress in a rehabilitation placement. The Council has already apologised to Mrs X for issues with its communication and we would be unlikely to achieve anything further. There is insufficient evidence of fault in the Council’s assessment of Mr X and the service he has received in his placement, to warrant investigation by the Ombudsman.
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New Forest Fritham Limited (24 016 028)
Statement Closed after initial enquiries Residential care 17-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the care and support provided to her mother by her care home. This is because she is not a suitable representative to bring this complaint on her mother’s behalf.
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Statement Upheld Antisocial behaviour 17-Mar-2025
Summary: We have upheld Ms X’s complaint into the Council’s handling of anti-social behaviour behind her property. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Transport for London (24 016 381)
Statement Closed after initial enquiries Traffic management 17-Mar-2025
Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his application for a vehicle scrappage payment. This is because the decision complies with eligibility criteria for the scheme and there is not enough evidence of fault in the way the decision was reached.
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East Suffolk Council (24 016 425)
Statement Closed after initial enquiries Council tax 17-Mar-2025
Summary: We will not investigate this complaint about the Council’s recovery of council tax. Further investigation would not lead to a different outcome.
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Derbyshire County Council (24 016 568)
Statement Closed after initial enquiries Disabled children 17-Mar-2025
Summary: We will not investigate Mrs X’s complaint about a children’s safeguarding risk assessment. We are unlikely to find she has been caused a direct significant injustice by the assessment, and we are unlikely to add to the Council’s reply to her complaint about communication issues.
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City of Bradford Metropolitan District Council (24 016 657)
Statement Closed after initial enquiries Other 17-Mar-2025
Summary: We cannot investigate this complaint about the Council’s handling of issues related to private housing disrepair and its reported failure to act after his landlord breached an Improvement Notice. This is because Mr X has pursued a remedy in court and we have no power to investigate.