Decision search
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Rochdale Metropolitan Borough Council (24 010 258)
Statement Closed after initial enquiries Parking and other penalties 08-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s failure to take action against her neighbours for driving over raised kerbs. This is because the issue does not cause Miss X significant injustice.
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Bracknell Forest Council (24 010 371)
Statement Closed after initial enquiries Planning applications 08-Nov-2024
Summary: We will not investigate Mr X’s complaint about a planning application. There is no personal injustice because the Council have not yet decided, and an investigation could not achieve the outcome Mr X is seeking. In any case, even if it is approved by the Council, we would not investigate, because there is no significant injustice.
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Hampshire County Council (22 014 935)
Statement Upheld Assessment and care plan 08-Nov-2024
Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.
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NHS Hampshire and Isle of Wight ICB (22 014 935a)
Statement Upheld Care and treatment 08-Nov-2024
Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.
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London Borough of Redbridge (24 011 357)
Statement Closed after initial enquiries Enforcement 08-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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Surrey County Council (23 017 173)
Statement Upheld Assessment and care plan 08-Nov-2024
Summary: Miss P complains on behalf of her son. They complain the Council took eight months to agree to fund a suitable supported living placement for him. The Council’s only consideration was cost and its offers were not person centred. We uphold the complaint because of some fault in the care and support plan review process. But this led to limited injustice due to actions the Council later took. We do not agree that the Council’s only consideration was cost.
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Ardale (Oakham) Limited (23 017 584)
Statement Upheld Residential care 08-Nov-2024
Summary: Mrs W complains on behalf of her late father, Mr Y, about the standard of care and support he received whilst at Oakham Grange Residential Care Home. In particular, she says the home did not appropriately manage and administer Mr Y’s medication. The local safeguarding authority investigated the concerns and concluded with a finding of neglect and organisational abuse. It made a number of recommendations for service improvements. The care provider has agreed to apologise to Mrs W and make a symbolic payment in recognition of the uncertainty and distress caused by the failures.
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London Borough of Southwark (23 017 708)
Statement Upheld Allocations 08-Nov-2024
Summary: Miss F complained about the way the Council handled her housing register application and has given her an incorrect priority banding. We find the Council at fault for the way it handled Miss F’s housing register application. The Council has already taken suitable action to remedy the injustice caused to Miss F, so we have not made further recommendations.
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Leeds City Council (23 018 552)
Statement Upheld Assessment and care plan 08-Nov-2024
Summary: The complainant’s representative (Mr X) complained about the way the Council charged for the care services provided to his mother (Mrs Y). The Council has accepted it failed when charging for Mrs Y’s non-residential care services and offered some remedies. The Council has made some service improvements. The Council agreed to apologise following our guidance on remedies, to pay more for Mr X’s distress and to re-calculate Mrs Y’s care charges. We will not investigate the part of Mr X’s complaint about disability related expenditure. We have already considered some disability related expenditure in Mr X’s previous complaint and for others we could not achieve more than the Council has already offered.
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London Borough of Hillingdon (23 019 039)
Statement Upheld Homelessness 08-Nov-2024
Summary: Mrs X complains about the Council’s poor handling of her brother's homelessness application. There was delay and poor communication by the Council. It has agreed a remedy.