Decision search
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London Borough of Enfield (23 021 072)
Statement Upheld Homelessness 08-Nov-2024
Summary: Mr X complained about how the Council has placed him and his family in an overcrowded and unsuitable temporary accommodation and how it had dealt with disrepairs in the property. There was fault by the Council which has caused injustice to Mr X and his family. The Council will take action to remedy the injustice caused.
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Surrey County Council (23 021 190)
Statement Upheld Special educational needs 08-Nov-2024
Summary: Mr X complained the Council delayed outside the statutory timescales in issuing his child’s Education, Health and Care Plan. Mr X also complained the Council failed to secure a suitable school placement for his child for September 2024. I have ended my investigation because the Council has offered a suitable remedy for the delays in production of the Education, Health and Care Plan. The SEND Tribunal is better placed to investigate the school placement named in the Education, Health and Care Plan.
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Statement Upheld Alternative provision 08-Nov-2024
Summary: Mrs X complains the Council has not properly dealt with alternative education provision for her son Y. The Council is at fault because it delayed making a decision and did not consider Y’s health concerns. Mrs X suffered distress and uncertainty as well as financial loss in educating Y at home. The Council should apologise, repay money Mrs X has spent on Y’s education and pay £200 for distress.
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Devon County Council (24 002 450)
Statement Upheld Special educational needs 08-Nov-2024
Summary: Mrs X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 20 weeks after it received the EP advice. The Council agreed to make payments to Mrs X to acknowledge the injustice the delays caused.
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London Borough of Tower Hamlets (24 003 027)
Statement Upheld Homelessness 08-Nov-2024
Summary: Ms J complained about how long the Council has taken to move her from unsuitable temporary accommodation. She also complained about how long she has been in temporary accommodation. At this stage, we consider there is some fault as the Council delayed in moving her once it decided the accommodation was unsuitable. The Council has agreed to address the fault by a personal remedy to Ms J, and a review of its process.
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Sevenoaks District Council (24 004 075)
Statement Closed after initial enquiries Allocations 08-Nov-2024
Summary: We will not investigate this complaint about housing allocations because the complaint is late without good reason to exercise discretion to investigate it now.
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Durham County Council (24 004 467)
Statement Not upheld Domiciliary care 08-Nov-2024
Summary: There is no evidence of fault in the way a care agency, acting on behalf of the Council, delivered Ms X’s home care, and no fault in the way it, or the Council responded to her complaints about this.
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Ardale (Oakham) Limited (24 004 946)
Statement Upheld Residential care 08-Nov-2024
Summary: Mrs W complains on behalf of her late mother, Mrs Y, about the standard of care and support she received whilst at Oakham Grange Residential Care Home. In particular, she says the home did not appropriately manage and administer Mrs Y’s medication, did not ensure staff used safe moving and handling techniques and failed to monitor her weight and nutritional needs. The local safeguarding authority investigated the concerns and concluded with findings of neglect and organisational abuse. It made several recommendations for service improvements. The care provider will also apologise to Mrs W and make a symbolic payment in recognition of the uncertainty and distress caused by the failures.
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Leeds City Council (24 005 426)
Statement Closed after initial enquiries Safeguarding 08-Nov-2024
Summary: We will not investigate this complaint about adult safeguarding, delays, and failures to keep updated. The Council accepts fault and says it will meet with the complainant to discuss remedy. There is no worthwhile outcome achievable by the Ombudsman while that is continuing.
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London Borough of Hackney (24 005 730)
Statement Closed after initial enquiries Allocations 08-Nov-2024
Summary: We will not investigate this complaint about Miss X’s housing application. The complaint about the Council’s decision in 2018 is late without good reason to investigate it now. Nor could we reach a clear enough view on this point now. There is no fault in the waiting time priority the Council is giving the application now. It would be disproportionate to investigate the Council’s complaint-handling in isolation. There is no fault in the Council expecting Miss X to bid for properties rather than directly offering her a property.