Decision search
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Erewash Borough Council (24 000 977)
Statement Upheld Cemeteries and crematoria 11-Nov-2024
Summary: Ms X complained her sons grave is prone to flooding, she believes the water may be contaminated. She is not satisfied with the Council’s response to her complaint. The Council is at fault for failing to investigate the complaint thoroughly and failing to explain this to Ms X. This has caused Ms X unnecessary distress.
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Kingston Upon Hull City Council (24 002 544)
Statement Upheld Child protection 11-Nov-2024
Summary: Miss X complained the Council failed to protect her grandchild, Y. Miss X said the Council delayed sharing information about Y being subject to child protection planning with her. The Council was at fault which put Y at risk of harm. The Council has already upheld Miss X’s complaint, apologised and agreed to put in place staff training, improve its service and reimburse costs to Miss X. The Council will also pay Miss X a symbolic payment for distress and uncertainty caused to her.
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Wigan Metropolitan Borough Council (24 002 999)
Statement Closed after initial enquiries Trees 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to prune or remove trees on woodland close to Mrs X’s home. This is because there is not enough evidence of fault.
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Stockport Metropolitan Borough Council (24 003 408)
Statement Upheld School admissions 11-Nov-2024
Summary: We found fault on Miss P’s complaint about the appeal panel failing to properly consider her appeal against the admission authority’s decision to refuse her daughter Q a place at her preferred school. This caused the family a great deal of distress. The panel failed to properly consider her submissions when reaching its decision. It failed to properly communicate its decision to her. The agreed action remedies the injustice caused.
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Peterborough City Council (24 004 801)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s lack of action on the complainant’s reports of sewerage pollution in a lake close to her home. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Walsall Metropolitan Borough Council (24 005 269)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to complete the Education, Health and Care needs assessment within required timescales, and matters related to the assessment process. There is insufficient evidence of fault by the Council to justify investigating.
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London Borough of Tower Hamlets (24 007 097)
Statement Closed after initial enquiries Disabled facilities grants 11-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council failing to respond to his stage two complaint in a timely manner. This is because the substantive complaint matter is out of the Ombudsman’s jurisdiction.
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London Borough of Hounslow (23 013 539)
Statement Upheld Homelessness 11-Nov-2024
Summary: Ms X complained about the support the Council provided with her housing. There was fault with how the Council took too long to decide Ms X’s priority under its housing allocation scheme, how it managed her homelessness application and communicated with her. The Council agree to review the duties it owes Ms X, apologise and pay her a financial remedy. It also agreed to review how it manages housing register reviews and issue reminders to its staff.
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Staffordshire County Council (23 014 937)
Statement Upheld Special educational needs 11-Nov-2024
Summary: Mrs X complains the Council failed to deliver her daughter’s Education, Health and Care Plan in line with statutory timescales. We find fault with the Council for delay and have agreed a payment for the distress and frustration caused.
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Blackpool Borough Council (24 001 158)
Statement Upheld Allocations 11-Nov-2024
Summary: the Council failed to properly consider Miss B’s evidence when completing a banding review. An apology to Miss B and agreement to carry out a further review is satisfactory remedy.