Decision search
Your search has 50691 results
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Northumberland County Council (24 001 261)
Statement Not upheld Enforcement 11-Nov-2024
Summary: There was no fault in the way the Council has handled a planning enforcement matter. We have therefore completed our investigation.
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London Borough of Newham (24 002 314)
Statement Upheld Looked after children 11-Nov-2024
Summary: Miss X complained to the Council about its actions when she was in its care as a child and as a care leaver. We found that the Council was at fault for not agreeing to investigate the complaints under the statutory Children Act 1989 complaints’ procedures. The Council has now agreed to start a statutory investigation at stage two without delay. We have therefore completed our investigation and are closing the complaint.
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Kent County Council (24 002 316)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: Mrs X complained about delays and other failures in how the Council provided education for her son, who has special educational needs. We ended our investigation because part of Mrs X’s complaint was late, it would have been reasonable for Mrs X to use her appeal rights and the Council has not yet had an opportunity to respond to the latest issue.
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Derby City Council (23 015 409)
Statement Upheld Friends and family carers 11-Nov-2024
Summary: Ms X complained the Council failed to provide appropriate financial support when she was a kinship carer (also known as a family and friends foster carer) for her grandchildren. Ms X said she financially supported the children as well as caring for them, which had a financial impact. She said it impacted her mental health and caused unnecessary distress. We find the Council at fault, and this caused Ms X injustice. The Council will apologise and make a payment to Ms X.
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Durham County Council (23 015 863)
Statement Upheld Special educational needs 11-Nov-2024
Summary: We upheld Ms X’s complaint about the Council’s failure to provide suitable educational provision for Y between April and July 2023. The Council will apologise and make a payment of £1500 to reflect this.
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North Yorkshire Council (23 015 913)
Statement Upheld Special educational needs 11-Nov-2024
Summary: Miss X complained the Council failed to ensure her son, Y, received an education and the specialist provision outlined in his Education, Health and Care (EHC) Plan between April 2023 and July 2024 when he attended a school which said it could not meet his needs. The Council had sufficient oversight of Y’s education when Y’s school raised concerns and ensured support was in place to try and support Y to engage in the school environment. The Council was at fault for delays in consulting with an alternative placement during 2023 and it has already offered a suitable remedy.
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Cheshire East Council (23 016 599)
Statement Not upheld Enforcement 11-Nov-2024
Summary: Mr X complains about an absence and lack of enforcement action taken by the Council in response to breaches of planning on a development he lives on. We have concluded our investigation without finding fault. The evidence indicates that the Council actively addressed the alleged planning breaches through multiple site visits, consultations with the developer, and the issuance of a breach of condition notice when necessary. There is no evidence of inaction on the part of the Council; they exercised their discretion appropriately in accordance with their policies and procedures and it is not our role to intervene or propose an alternative approach for the Council's enforcement actions.
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London Borough of Richmond upon Thames (24 008 104)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We will not investigate this complaint about the actions of the Council’s children’s services because it concerns matters that have been or reasonably could reasonably be considered in court.
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London Borough of Enfield (24 008 535)
Statement Closed after initial enquiries Homelessness 11-Nov-2024
Summary: We will not investigate this complaint about homelessness support. There is not enough evidence of fault to justify our involvement.
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London Borough of Lewisham (24 005 116)
Statement Upheld Other 11-Nov-2024
Summary: We have completed our investigation. The Council were at fault for failing to complete the statutory children’s complaints procedure. Mrs B experienced unnecessary delay and frustration because of this fault. The Council have agreed to re-start the statutory children’s complaints procedure at stage two without delay. The Council will also make a symbolic payment to Mrs B and apologise to her.