Decision search
Your search has 50691 results
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Essex County Council (24 008 861)
Statement Closed after initial enquiries Assessment and care plan 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to stop Ms X’s package of care. There is not enough evidence of fault to justify investigating.
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Kingston Upon Hull City Council (24 010 200)
Statement Closed after initial enquiries Parking and other penalties 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s conduct when Mr X tried to contact it in relation to a Penalty Charge Notice. It is not a good use of public resources to investigate peripheral matters, including complaint-handling, when we cannot investigate the substantive matter.
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Southampton City Council (24 010 020)
Statement Closed after initial enquiries Allocations 11-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing register application. This is because there is no evidence to suggest fault by the Council.
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North East Lincolnshire Council (24 010 420)
Statement Closed after initial enquiries Safeguarding 11-Nov-2024
Summary: We will not investigate this complaint about how the Council handled a safeguarding investigation. There is insufficient evidence of fault by the Council.
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Devon County Council (23 020 402)
Statement Upheld Fostering 11-Nov-2024
Summary: Mrs Y complains about the Council’s communication with her during the time she fostered two children. She said the Council undervalued and discredited her and as a result the placement ended. The Council acknowledged it could have communicated better with Mrs Y and apologised. This is an appropriate remedy and we have not proposed any further remedial action.
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Barnsley Metropolitan Borough Council (24 001 402)
Statement Upheld Alternative provision 11-Nov-2024
Summary: Mrs X complained the Council failed to find her son, Y, a place at a special school in the last four to five years. She also says the Council has failed to pursue a place at her preferred school. Mrs X complained the Council failed to provide the intervention therapy specified in her sons Education and Health Care Plan for the past two years. Mrs X says this has caused her and her family distress. We have found fault in the actions of the Council for failing to provide part of the provision set out in Y’s Education and Health Care Plan. The Council has agreed to issue an apology, pay a financial payment to Mrs X, implement the provision noted in Y’s EHC Plan and complete service improvements.
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Suffolk County Council (23 019 255)
Statement Upheld School transport 11-Nov-2024
Summary: Mrs B complained that the Council failed to provide transport for her son, C to attend his educational provisions for almost a year. We found the Council, failed to provide transport, delayed excessively in reaching a decision on C’s eligibility for transport and also in offering Mrs B a personal travel budget. The Council has agreed to apologise to Mrs B, pay her £500 and improve its procedures for the future.
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London Borough of Hammersmith & Fulham (23 020 069)
Statement Upheld Special educational needs 11-Nov-2024
Summary: There was delay by the Council issuing Y’s first Education, Health and Care Plan after the law changed in 2018. This caused avoidable uncertainty. There was also delay securing educational provision on the post-Tribunal Plan of December 2023 which caused Y a loss of educational provision. The Council offered a payment of £18,023 to remedy the loss of educational provision. This is an appropriate remedy for Y’s injustice. The Council will also apologise to Ms X and make her a payment of £150 to reflect the avoidable distress.
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Surrey County Council (23 020 535)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: Mrs X complains about the way the Council dealt with her daughter, Y’s post-16 education placement causing distress. We cannot investigate Mrs X’s complaints about the way the Council dealt with Y’s post-16 education placement. This is because Mrs X has appealed to the SEND Tribunal about her concerns and the law prevents the Ombudsman for investigating such matters. So, we are ending our investigation.
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Solihull Metropolitan Borough Council (23 020 879)
Statement Upheld Fostering 11-Nov-2024
Summary: Mrs X complained about failings in the Council’s child protection investigation concerning two children she and her husband were fostering. We found the Council at fault for not including all relevant professionals in its investigation, and for not having a safety plan for both children. This caused Mrs X and her husband frustration and uncertainty about whether the Council’s findings are reliable.