Decision search
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Essex County Council (24 002 855)
Statement Upheld Special educational needs 12-Nov-2024
Summary: Miss X complained about the Council’s delay completing her child, Y’s Education, Health and Care needs assessment, and failure to provide Y with suitable alternative provision while out of school. We find the Council at fault. This impacted Y’s education and caused avoidable distress and uncertainty to Miss X. The Council has agreed to apologise and make a payment to Miss X.
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East Hertfordshire District Council (24 004 179)
Statement Upheld Parking and other penalties 12-Nov-2024
Summary: Mx X complained about transphobia, misgendering and harassment by the Council’s civil enforcement officers (CEOs), and further misgendering when they appealed a Penalty Charge Notice (PCN). We found no fault with the way in which the Council investigated the actions of its CEOs. We found that Mx X was misgendered once during the PCN appeals process. We concluded that the Council had already remedied the injustice caused by this fault.
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Halton Borough Council (23 005 543)
Statement Not upheld Other 12-Nov-2024
Summary: Ms X complained the Council refused to provide her with advocacy support. She also complained the Council did not complete the actions of a previous Ombudsman investigation. Ms X said this caused her distress and impacted her mental and physical health. The Council was not at fault.
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Bedford Borough Council (23 011 164)
Statement Not upheld Domiciliary care 12-Nov-2024
Summary: Ms X complains the Council’s care provider, Bluebird Care Bedford, failed to meet her needs properly. The evidence shows there has been no fault by the Council.
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Kent County Council (24 002 288)
Statement Closed after initial enquiries Other 12-Nov-2024
Summary: We will not investigate Mr X’s complaint about support provided to his child by the Council’s children’s services and how it has communicated with him. We could not add to the Council’s investigation or achieve anything more.
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London Borough of Hammersmith & Fulham (24 010 753)
Statement Closed after initial enquiries Trees 12-Nov-2024
Summary: We cannot investigate Mr X’s complaint that the Council has failed to carry out work to a tree in a neighbouring property, which Mr X says has caused damage to his property. This is because the complaint relates to the Council’s role as a social housing provider and because it would be reasonable for the complainant to go to court.
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Kent County Council (24 010 788)
Statement Closed after initial enquiries Traffic management 12-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to make a traffic regulation order on his road and install parking restrictions. It is unlikely we would find fault in the Council’s decision-making. Nor could we direct the Council to do so either, so we cannot achieve the outcome Mr X is seeking. Because of these factors, there is no worthwhile outcome we can achieve by investigating.
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East Devon District Council (24 010 838)
Statement Closed after initial enquiries Other 12-Nov-2024
Summary: We will not investigate this complaint that the Council does not issue fines to people who disregard dog walking restrictions on a beach. This is because there is insufficient evidence of fault by the Council.
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Kirklees Metropolitan Borough Council (24 010 890)
Statement Closed after initial enquiries Parking and other penalties 12-Nov-2024
Summary: We will not investigate this complaint about parking penalties because we are satisfied with the actions the Council has taken and it is not a good use of public resources to investigate how the Council dealt with the complaint.
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Bristol City Council (24 010 942)
Statement Closed after initial enquiries Licensing 12-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a refund after the complainant surrendered his taxi driver licence. This is because there is insufficient evidence of fault by the Council.