Decision search
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Surrey County Council (24 008 912)
Statement Closed after initial enquiries Highway repair and maintenance 12-Nov-2024
Summary: We will not investigate this complaint about the way the Council handled works to the kerb along the complainant’s road. This is primarily because there is not enough evidence of fault by the Council, and it is reasonable to expect the complainant to use the court remedies available to him.
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Nottinghamshire County Council (24 008 921)
Statement Closed after initial enquiries Traffic management 12-Nov-2024
Summary: We will not investigate this complaint that the Council will not deal with pavement parking outside the complainant’s home. This is because there is insufficient evidence of fault by the Council.
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Solihull Metropolitan Borough Council (24 009 038)
Statement Closed after initial enquiries Domiciliary care 12-Nov-2024
Summary: We will not investigate Mrs A’s complaint, brought by Mrs B, about the care visits from a Council-commissioned care provider and the information the provider gave in response to the complaint. We could not add to the Council’s investigation nor achieve a different outcome, and the matters complained of did not cause Mrs A sufficient significant personal injustice to warrant investigation.
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Surrey County Council (24 009 536)
Statement Closed after initial enquiries Special educational needs 12-Nov-2024
Summary: We will not investigate this complaint about education matters concerning Mrs X’s adult child, Mr Y. We lack his consent to do so and there is thus no worthwhile outcome achievable by investigating.
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Ashford Borough Council (24 009 551)
Statement Closed after initial enquiries Allocations 12-Nov-2024
Summary: We will not investigate this complaint that the Council has not provided the complainant with a new home even though her flat is too small and there is disrepair. This is because there is insufficient evidence of fault by the Council and we cannot investigate issues which relate to a council’s role as a landlord.
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City of Bradford Metropolitan District Council (24 009 616)
Statement Closed after initial enquiries Private housing 12-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of disrepair issues at Ms X’s privately rented accommodation. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Croydon (24 010 062)
Statement Closed after initial enquiries Council tax 12-Nov-2024
Summary: We cannot investigate this complaint about the Council’s decision to recover an amount in unpaid council tax. This is because the matter has been subject to liability proceedings in court. Further, the complainant has a right of appeal to tribunal should she feel the Council has refused to apply an exemption or discount.
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London Borough of Newham (24 002 528)
Statement Upheld Homelessness 12-Nov-2024
Summary: We have completed our investigation. The Council was at fault. It did not properly assess Mr X and his family’s homelessness and missed opportunities to offer interim accommodation to Mr X and his family. Mr X suffered avoidable distress, confusion, and delayed appeal rights. The Council will apologise, make a symbolic payment to Mr X, and deliver training to its homelessness prevention and assistance service.
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London Borough of Lewisham (24 006 042)
Statement Upheld Other 12-Nov-2024
Summary:Ms Z complained about the Council failing to provide children’s social care support to her child, W, since 2018.
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North Yorkshire Council (23 019 161)
Statement Upheld Special educational needs 12-Nov-2024
Summary: Mrs X complained the Council did not ensure her son, Y, received any education from when he was unable to attend school from May 2023. She also complained the Council did not follow the annual review process. Mrs X complained communication from the Council was difficult. Mrs X said she was distressed and frustrated by the Council’s actions and Y missed education. There was fault in the way the Council did not ensure Y received any education or EHC Plan provision for two academic terms, did not respond to the complaint in a reasonable time and communication with the Council was poor. This distressed Mrs X, frustrated her appeal rights to the Tribunal and she was put to time and trouble to complain. The Council has agreed to apologise to Mrs X and Y, make a financial payment and provide training to its staff.