Decision search
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Tameside Metropolitan Borough Council (24 006 863)
Statement Closed after initial enquiries Charging 27-Nov-2024
Summary: We will not investigate this complaint about charges for an adult social care package. This is a late complaint. Even if it were not late, we would not investigate. The complainant accepted the care knowing they might have to pay for it. The Council apologised for its delay and offered a repayment plan for the debt. There is no significant injustice to justify an investigation. It is unlikely the Ombudsman would add to the Council’s investigation or reach a different outcome.
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London Borough of Croydon (24 007 801)
Statement Closed after initial enquiries Planning applications 27-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of planning applications and an associated planning enforcement case relating to works near the complainant’s home. This is primarily because parts of the complaint are late, and there is not enough evidence of fault directly causing the complainant a significant injustice in relation to the more recent issues.
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London Borough of Hounslow (24 008 460)
Statement Closed after initial enquiries Homelessness 27-Nov-2024
Summary: We will not investigate this complaint about a homelessness application. The complaint is late without good enough reason to investigate it now. It is also unlikely investigation would find enough evidence of fault by the Council with the application. It would be disproportionate to investigate the Council’s complaint-handling by itself.
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West Sussex County Council (24 009 192)
Statement Upheld Direct payments 27-Nov-2024
Summary: We will not investigate Ms X’s complaint about delay in the Council setting up her direct payments. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Upheld Charging 27-Nov-2024
Summary: We have decided not to investigate Mr X’s complaint about poor communication relating to funding his mother’s care. The Council has upheld the complaint and apologised. It will make a payment to Mr X to recognise the uncertainty caused.
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Portsmouth City Council (24 009 513)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to delete records/information which contains false accusations made against him. This is because we cannot achieve the outcome he wants. In addition, the ICO is better placed to consider the matter.
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London Borough of Tower Hamlets (24 009 532)
Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of injustice.
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Leeds City Council (24 009 705)
Statement Closed after initial enquiries Charging 27-Nov-2024
Summary: We will not investigate this complaint about an alledged failure by the Council to properly explain the circumstances in which care and support services would become chargeable. This is because there is insufficient evidence the Council failed to explain this to the complainant fully before providing services.
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Stockport Metropolitan Borough Council (24 009 760)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council contacting external agencies without her consent because we could not add to the Council’s own investigation. We cannot investigate complaints about reports written for court action, nor complaints about schools.
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London Borough of Tower Hamlets (24 010 065)
Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not investigate this complaint that the Council has not served an Improvement Notice on the complainant’s landlord or increased the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.