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Newark & Sherwood District Council (23 021 481)
Statement Closed after initial enquiries Councillor conduct and standards 26-Nov-2024
Summary: We can not investigate Mr X’s complaint about the actions of a Parish Councillor. We do not have any jurisdiction over their actions. Nor will we investigate how the Council considered Mr X’s complaint. There is no worthwhile outcome we can achieve because we cannot consider this substantive complaint. In any case we cannot achieve the outcome Mr X is seeking.
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London Borough of Harrow (24 002 263)
Statement Closed after initial enquiries Antisocial behaviour 26-Nov-2024
Summary: Mr X complained the Council failed to take action against his neighbour for noisy building works during 2022. I ended this investigation because Mr X’s complaint is late, and we are unlikely able to add to the Council’s investigation or achieve anything further for Mr X than its offer of £100.
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Hertfordshire County Council (24 002 590)
Statement Not upheld Assessment and care plan 26-Nov-2024
Summary: There was no fault in the Council's occupational therapy assessments of Miss Y following a multi-disciplinary meeting.
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West Devon Borough Council (24 002 655)
Statement Not upheld Other 26-Nov-2024
Summary: The complainant complains she paid the Council to change name of her property. The Council should have contacted organisations to advise them of the change. But organisations she contacted advised they had not received notification. She says she experienced inconvenience and avoidable time and trouble as a result. Our decision is the Council contacted organisations about the change of address. So there was no fault by it.
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London Borough of Waltham Forest (24 002 861)
Statement Upheld Special educational needs 26-Nov-2024
Summary: Ms X complained the Council delayed completing her child’s phased transfer annual review process. As a result, Ms X’s appeal rights were delayed and she could not challenge her child’s secondary school placement until several months after she should have been able to. We found the Council at fault for delaying consulting with schools and producing a final Education, Health and Care Plan for the child’s phased transfer to secondary school. We also found the Council at fault for not issuing an amended Education, Health and Care Plan after an annual review in 2023. To remedy the injustice caused the Council agreed to apologise to Ms X, make a payment to her to recognise the avoidable distress and uncertainty and carry out a service improvement.
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Southend-on-Sea City Council (24 000 158)
Statement Upheld Special educational needs 26-Nov-2024
Summary: Mr X complains that the Council delayed in issuing a final Education, Health and Care Plan for his child Z. The Council was at fault as there was a delay in receiving an Educational Psychologist’s report and delay in issuing Z’s final Education, Health and Care Plan. The delays caused distress and frustration to Mr X and his family and Z missed specific special educational needs provision for a period of 17 weeks. The Council also failed to discuss a personal budget with Mr X. The Council has agreed to remedy the injustice by apologising to Mr X and making a symbolic payment of £1300 to acknowledge the distress caused to him and his family and to acknowledge Z’s missed special educational provision.
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Welwyn Hatfield Borough Council (24 000 670)
Statement Not upheld Other 26-Nov-2024
Summary: There was no fault in how the Council decided on the purchase price or process for buying a property on the open market to meet the needs of Miss X and her family.
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Hampshire County Council (24 000 702)
Statement Upheld Special educational needs 26-Nov-2024
Summary: The complainant alleged that the Council delayed in finding his son an alternative school placement when it became aware that he would have to leave his current placement. We have found some fault by the Council causing an injustice. The Council has agreed to provide the recommended remedy. We are therefore closing the complaint.
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West Sussex County Council (24 003 881)
Statement Upheld Special educational needs 26-Nov-2024
Summary: There was a delay of almost six months in completing a post-16 transfer review and amendment of an Education, Health and Care Plan. This meant there was inadequate transition and the right to appeal the placement before the start of the school year was lost. The Council will apologise, make a symbolic payment and carry out service improvements. The complaint is upheld.
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Broxtowe Borough Council (24 006 941)
Statement Closed after initial enquiries Planning applications 26-Nov-2024
Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault. We cannot investigate decisions made by the Planning Inspector.