Decision search
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London Borough of Haringey (23 013 309)
Statement Upheld Looked after children 27-Nov-2024
Summary: Mr X complained about the way the Council considered his complaint about his care during his childhood. Mr X said he suffered a significant impact on his mental health which affected his ability to work and left him with substantial debts. We have found fault by the Council in terms of delay and not properly considering an appropriate remedy but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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Gloucestershire County Council (23 018 672)
Statement Upheld Other 27-Nov-2024
Summary: The Council took too long to assess a child’s needs; it was not clear with the family what support it would offer; and it did not provide all the support it agreed. The Council did not always communicate clearly, and did not always give clear reasons for its decisions. The Council took too long to deal with the mother’s complaints about this. This caused the family distress and uncertainty and means the child has missed out on support she is entitled to. The Council has agreed take action to remedy the injustice.
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London Borough of Merton (23 019 612)
Statement Closed after initial enquiries Leisure and culture 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about a decision to terminate his allotment tenancy and how the Council has handled the matter. There is insufficient evidence of fault and the courts are better placed to consider whether the Council’s actions are libelous or defamatory and whether it should reimburse his legal costs.
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City of Wolverhampton Council (23 019 969)
Statement Upheld Domiciliary care 27-Nov-2024
Summary: We will not investigate this complaint about adult social care provided at home. The care provider acting on behalf of the Council has accepted fault, apologised for the impact, and acted to improve future service. It is unlikely we would achieve anything further by investigation.
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London Borough of Richmond upon Thames (23 021 056)
Statement Upheld Special educational needs 27-Nov-2024
Summary: Miss Q complained the Council failed to provide occupational therapy to help meet her child R’s special education needs from September 2023 which caused ongoing uncertainty and distress. The Council accepted fault which caused injustice. The Council has agreed to apologise and make symbolic payments to Miss Q to reflect the injustice caused.
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Royal Borough of Kensington & Chelsea (23 021 105)
Statement Upheld Other 27-Nov-2024
Summary: Miss X complains the Council deliberately delayed arranging contact with her children. We find fault with the Council for delay in arranging extra contact days. We have agreed a symbolic payment for the frustration and distress caused to Miss X as a result.
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Ideal Carehomes (Number One) Limited (23 021 208)
Statement Upheld Residential care 27-Nov-2024
Summary: Mrs Z, on behalf of her mother Mrs x, complained the care provider failed to properly administer medication and failed to provide appropriate personal care. Mrs Z says this has caused distress and undermined her trust. The care provider accepts fault in respect of the administration of medication and some personal care issues, has apologised and taken action. The provides a proportionate and appropriate remedy for the injustice in this case.
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Surrey County Council (23 021 496)
Statement Upheld Special educational needs 27-Nov-2024
Summary: Mrs X complained about the Council’s delay in finalising her child’s education, health and care plan within the required statutory timescales and failing to provide her child with a suitable education when they were unable to attend school due to health needs. The Council is at fault and it has agreed to remedy the injustice caused by apologising to Mrs X and providing her with a symbolic remedy payment for the delay.
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North Yorkshire Council (24 000 863)
Statement Upheld Rights of way 27-Nov-2024
Summary: Mr D complained the Council delayed resolving a blocked public right of way. We found the Council at fault for delay and for failing to review Mr D’s original complaint in 2022. This potentially meant the public right of way remained blocked for longer, and caused Mr D frustration and inconvenience pursuing the matter. In recognition of this, the Council escalated Mr D’s complaint in 2023. It also agreed to update Mr D on the progress of the case going forward.
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Transport for London (24 004 415)
Statement Closed after initial enquiries Traffic management 27-Nov-2024
Summary: We cannot investigate Mr X’s complaint about the Authority’s failure to register his car as ULEZ compliant which resulted in four Penalty Charge Notices (PCNs) being issued. This is because Mr X used his right to appeal to a Tribunal, and the law says we cannot investigate.