Decision search
Your search has 55054 results
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Sefton Metropolitan Borough Council (25 002 275)
Statement Closed after initial enquiries Refuse and recycling 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to supply a resident with wheeled bins without them having room to store them within their property. Access issues to a private road are civil matters between Mr X and his neighbour. The Council has apologised for failing to follow its complaint procedure which we consider is a satisfactory remedy to this part of the complaint. Further investigation of Mr X’s concerns will not lead to a different outcome.
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Birmingham City Council (25 002 840)
Statement Closed after initial enquiries Council tax 21-Sep-2025
Summary: We will not investigate this complaint about deductions from benefits for council tax arrears. This is because there is not enough evidence of fault to warrant an investigation and most of Miss X’s complaint is not within our jurisdiction.
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Harlow District Council (25 003 319)
Statement Closed after initial enquiries Allocations 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault in the way the Council reviewed her application which would warrant an investigation. Also we do not consider she has suffered a significant personal injustice from any delay in the review as the Council backdated her new priority banding to the date of her original application.
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North Yorkshire Council (25 003 551)
Statement Closed after initial enquiries Domiciliary care 21-Sep-2025
Summary: We will not investigate this complaint about money Mrs X says was stolen from her uncle, Mr X, by a carer. The courts are best placed to consider the matter.
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London Borough of Lewisham (25 013 025)
Statement Upheld Other 21-Sep-2025
Summary: We have upheld Miss X’s complaint because the Council delayed considering her complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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Surrey County Council (24 014 057)
Statement Upheld Disabled children 21-Sep-2025
Summary: Ms X complained the Council refused her request for overnight care for her disabled child Y and did not deal with her complaint about this adequately. There was a delay in agreeing funding and the decision-making process was not made clear to Ms X causing her avoidable frustration and confusion. The Council will apologise and make a symbolic payment
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Melton Borough Council (24 014 751)
Statement Upheld Drainage 21-Sep-2025
Summary: There was no fault in the Council’s decisions or actions around preventing Mrs X’s garden flooding. However, the Council was at fault for not updating Mrs X as it said it would. We are satisfied the Council has remedied the injustice caused by this.
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London Borough of Hounslow (24 015 455)
Statement Upheld Homelessness 21-Sep-2025
Summary: Miss X complained the Council failed to offer her interim accommodation when it accepted the relief duty to her. She also complained it did not offer her interim accommodation while it considered a suitability review of a final offer of accommodation it made to her. We found fault by the Council on the matters we investigated. The Council agreed to apologise to Miss X and make her a symbolic payment in recognition of the injustice caused to her and her family.
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Staffordshire County Council (24 017 599)
Statement Upheld Special educational needs 21-Sep-2025
Summary: Mrs B complained the Council delayed in completing an annual review for her child, Y. We have found the Council at fault for a delay in completing the annual review and providing a stage two complaint response. This caused Mrs B distress, frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults.
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London Borough of Hounslow (24 017 677)
Statement Upheld Charging 21-Sep-2025
Summary: Ms B complained an NHS Trust and a Council were wrong to decide her father was not eligible for reablement care when he left hospital. She also complained that they did not involve the family adequately in the discharge process. We have not found fault in how the organisations made their decisions or how they involved the family. However, we have found fault in how the organisations handled Ms B’s complaint. We have asked the Trust and the Council to apologise for the impact this had.