Decision search
Your search has 50690 results
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Manchester City Council (24 010 181)
Statement Closed after initial enquiries Other 02-Jan-2025
Summary: We will not investigate this complaint about delays in issuing a business rates refund. We are satisfied with the actions the Council has taken to address the matter.
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Dudley Metropolitan Borough Council (24 011 014)
Statement Closed after initial enquiries Residential care 02-Jan-2025
Summary: We will not investigate this complaint about adult social care. The person using the service has died so we can provide no personal remedy for any poor care. The person complaining does not have a significant enough personal injustice to justify our involvement.
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Dudley Metropolitan Borough Council (24 011 310)
Statement Upheld Other 02-Jan-2025
Summary: We find that the Council has accepted it has not considered Mrs X’s complaint under the statutory process for complaints about children’s services. The Council has agreed to resolve the matter by immediately beginning a Stage 2 investigation under that process.
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Statement Closed after initial enquiries Child protection 02-Jan-2025
Summary: We will not investigate Mr X’s complaint about how he was treated by social services. The matters he complains of are closely linked to the disputed care of his child, which is a matter that can only be resolved by a court. It would therefore be reasonable for Mr X to use his right to go to court.
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Surrey County Council (24 011 371)
Statement Closed after initial enquiries Special educational needs 02-Jan-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to properly support her son, who has special educational needs. This is because the injustice she claims stems from the Council’s initial decision not to issue an Education Health and Care Plan and its later decision that he should continue to attend a mainstream school. These decisions carried a right of appeal which it was reasonable for Mrs X to use.
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Essex County Council (24 011 667)
Statement Upheld Special educational needs 02-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Lambeth (24 011 707)
Statement Closed after initial enquiries Refuse and recycling 02-Jan-2025
Summary: We will not investigate this complaint about the Council’s waste collection service. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Tameside Metropolitan Borough Council (24 011 720)
Statement Closed after initial enquiries Child protection 02-Jan-2025
Summary: We cannot investigate this complaint that the Council has failed to carry out actions it agreed in conclusion of a complaint about children’s services. This is because the content of the complaint is not separable from matters which have been considered and decided in court.
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London Borough of Camden (24 011 880)
Statement Closed after initial enquiries Allocations 02-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Kingston upon Thames (24 012 104)
Statement Upheld Homelessness 02-Jan-2025
Summary: We will not investigate this complaint about a homelessness application. The Council has provided an acceptable remedy for the injustice its faults caused Mr X. Investigation is unlikely to achieve significantly more.