Decision search
Your search has 50691 results
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London Borough of Lewisham (24 009 690)
Statement Closed after initial enquiries Transport 28-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to renew the complainant’s Blue Badge. There is not enough evidence of fault to warrant an investigation.
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London Borough of Islington (24 009 758)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate this complaint about Mr X’s claim against the Council for damage to his property, stress and loss of light caused by the erection of scaffolding by the Council in 2020. This is because Mr X can seek a remedy through the courts and because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.
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Surrey County Council (24 010 219)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Mrs B complained the Council failed to follow the statutory process for issuing an Education, Health and Care Plan, for her son, X, following a Tribunal Order. Mrs B says this meant X missed provision which should have been included in his Plan. We have found the Council at fault for the delay in issuing a final amended Education, Health and Care Plan. The Council has agreed to apologise to Mrs B and make a symbolic payment to recognise the frustration and uncertainty caused by the delay.
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St Helens Metropolitan Borough Council (24 011 788)
Statement Closed after initial enquiries Enforcement 28-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and a possible breach of planning control. This is because we are unlikely to find fault.
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Leicestershire County Council (24 012 784)
Statement Upheld Charging 28-Jan-2025
Summary: We will not investigate this complaint about poor communication from adult social care services. The Council has accepted fault and acknowledged the impact on the complainant by an apology and payment. We are satisfied with the actions the Council has taken.
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London Borough of Southwark (24 016 084)
Statement Closed after initial enquiries Planning applications 28-Jan-2025
Summary: We will not investigate this complaint about planning permission because there is no evidence of fault by the Council.
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Devon County Council (24 016 105)
Statement Closed after initial enquiries Child protection 28-Jan-2025
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. We have no legal power to investigate events prior to June 2023. We cannot achieve the outcomes Mr X seeks, there is not a good reason for the delay in him complaining to us about some elements of the complaint and it was reasonable, in any event, for him to raise all concerns as part of closely related private proceedings.
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Statement Closed after initial enquiries Highway repair and maintenance 28-Jan-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating and the courts are better placed to deal with the complaint.
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Sheffield City Council (24 016 487)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s freedom of information requests. This is because the Information Commissioner is better placed to consider the matter.
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Liverpool City Council (24 016 726)
Statement Closed after initial enquiries Leisure and culture 28-Jan-2025
Summary: We will not investigate this complaint about the way the Council communicated with Mr X, there is not enough evidence of fault and there is no significant injustice. Nor will we consider the Council’s decision to restrict parts of its service for Mr X, because we have already decided this part of his complaint.