Decision search
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Gloucestershire County Council (24 007 540)
Statement Upheld School admissions 28-Jan-2025
Summary: We found fault on Mr Y’s complaint about the appeal panel failing to follow proper procedure when it rejected his appeal against the Council’s decision, as admission authority, to refuse his son a place at his preferred school. There was a failure to show the panel properly considered the prejudice case and how it balanced this against Mr Y’s submissions. The agreed action remedies the injustice caused.
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St Albans City Council (24 007 830)
Statement Upheld Planning applications 28-Jan-2025
Summary: Mr X complains the Council made an error on his neighbour’s planning application which caused harm to his amenity. We found the Council had incorrectly approved a planning application that it would otherwise have refused. This was fault. It meant that Mr X’s amenity was affected. However, we found the Council had acted to prevent the problem reoccurring, made a genuine apology and offered compensation to Mr X which was in line with our guidance for remedying complaints. As a result, we found the complaint had already been remedied appropriately.
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Royal Borough of Kensington & Chelsea (24 007 908)
Statement Upheld Local welfare payments 28-Jan-2025
Summary: Ms X complained that the Council failed to investigate her concerns that her former partner was receiving funding for their child but was not using it for the child’s benefit. She also says the Council failed to act on her request to remove the child from the funding programme. We found the Council investigated Ms X’s concerns but failed to act promptly on her request to remove the child from the funding programme. The Council has provided a satisfactory remedy for the injustice caused.
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Hertfordshire County Council (24 008 139)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Ms X complains the Council failed to provide a suitable education for her son when he was of compulsory school age. We found there was delay in finding a suitable placement by the Council and no alternative provision was made. There was also delay in issuing her son’s Education Health and Care Plan. We recommended an apology and payment to recognise the lost provision and distress caused.
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Cheshire East Council (24 008 464)
Statement Not upheld Child protection 28-Jan-2025
Summary: We have discontinued the investigation into Mr X’s complaint about children’s social care conduct. This is because we cannot achieve the outcome Mr X wants.
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Essex County Council (24 005 563)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Mrs E complained the Council caused and continues to cause, delays in the Education, Health, and Care needs assessment process for her daughter. The Council accepted it caused a service failure. It should make payment to Mrs E to acknowledge the injustice its delays have, and continues to, cause.
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Walsall Metropolitan Borough Council (24 006 201)
Statement Not upheld Health and safety 28-Jan-2025
Summary: Ms X complains about the time the Council has taken to investigate her business. She says this resulted in the business losing money and has caused upset to her and her staff. We discontinued our investigation on the basis there is so little we can achieve in the given circumstances, that carrying out an investigation is not justifiable.
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Birmingham City Council (24 004 805)
Statement Upheld Homelessness 28-Jan-2025
Summary: The Council wrongly reduced Mr X’s housing priority and failed to promptly close his review when it resolved the issue. The Council has agreed to make a payment to Mr X and to make service improvements.
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Worcestershire County Council (24 005 476)
Statement Upheld Alternative provision 28-Jan-2025
Summary: Mr D complained the Council failed to provide his daughter with suitable full-time education and provision when she was unable to attend school for medical reasons. We find the Council was at fault for its delay in dealing with Mr D’s daughter’s education and provision when she was struggling to attend school. The Council has agreed to our recommendations to address the injustice caused by fault.
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London Borough of Lewisham (24 005 543)
Statement Not upheld Homelessness 28-Jan-2025
Summary: Mrs X complained the Council gave her misleading and incorrect advice to secure a private rented property. This led her to borrow a large amount of money to pay towards it and the Council will not reimburse her the funds. We did not find fault with the Council.