Decision search
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Worcestershire County Council (24 016 069)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate Mrs X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect Mrs X to pursue the matter through the courts.
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Lancashire County Council (24 001 670)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Ms X complained the Council failed to secure the speech and language therapy in her child, W’s, Education, Health and Care Plan. The Council was not at fault. However, it was at fault for failing to respond to Ms X’s complaints properly. This caused Ms X avoidable frustration, for which the Council should apologise and pay her £100.
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Sefton Metropolitan Borough Council (23 018 950)
Statement Upheld Special educational needs 27-Jan-2025
Summary: Mrs U complains on behalf of her daughter (Miss X). They complain about the Council’s decision, at short notice, to change the further education college named on Miss X’s Education, Health and Care Plan without involving her. They also complain the new college was not delivering parts of Miss X’s Education, Health and Care Plan. The Council delayed reviewing the Plan and carrying out a social care assessment. We uphold the complaint. The Council has agreed to our recommendations.
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Birmingham City Council (23 021 437)
Statement Closed after initial enquiries Trees 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to remove a tree from its current location, and its handling of the matter. There is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (24 001 697)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council delayed in providing interim accommodation when she became homeless, then did not properly consider the suitability of accommodation it provided. There was fault by the Council which caused Ms X and her children the avoidable distress of eviction, and then to remain in unsuitable accommodation once rehoused. The Council agreed to apologise and pay a financial remedy. We did not recommend actions for the Council to address the failings in its homeless service. It has already recently updated us on progress against its Housing Needs Service Improvement Plan following fault identified in other cases.
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High Peak Borough Council (24 002 008)
Statement Upheld Council tax 27-Jan-2025
Summary: We found fault on Mrs S’s complaint made on behalf of her son, about the Council failing to communicate with her about his council tax when aware he was a vulnerable adult. This caused stress as it issued a summons. It failed to act under its recovery policy or on his request. The agreed action remedies the injustice caused.
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London Borough of Sutton (24 002 345)
Statement Upheld Homelessness 27-Jan-2025
Summary: Mrs X complained the Council failed to act on her reports that mould, damp and excessive dust in her temporary accommodation have made the property unsuitable for her and her family. We found evidence of fault in how the Council responded to Mrs X’s concerns. The Council agreed to review the suitability of Mrs X’s temporary accommodation and make a payment in recognition of the inconvenience and frustration caused to her.
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Bristol City Council (24 002 867)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council was at fault in the way it dealt with Mr and Mrs Y’s housing situation. We found fault because the Council delayed moving Mr and Mrs Y from unsuitable temporary accommodation causing distress. We have recommended a suitable remedy for the injustice caused so have completed our investigation.
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London Borough of Haringey (24 003 176)
Statement Upheld Assessment and care plan 27-Jan-2025
Summary: Mr X complained the Council failed to reassess the home care package provided to his mother which caused uncertainty about whether it was meeting her needs. We have found fault by the Council in the delay in responding to the reassessment request and in not completing a carers assessment. We consider the agreed action of an apology, symbolic payment and procedural reviews provides a suitable remedy.
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Staffordshire County Council (24 003 398)
Statement Upheld Charging 27-Jan-2025
Summary: Mrs X complained about the way the Council dealt with the financial assessment for her mother, Mrs Y. We did not find fault with the Council’s decision to include a funeral plan in Mrs Y’s financial assessment. However, the Council was at fault for delaying the completion of the financial assessment and its response to Mrs X’s complaint. This caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X to recognise this.