Decision search
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London Borough of Waltham Forest (24 017 001)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jan-2025
Summary: We will not investigate this complaint about a personal injury claim as this is a matter for the courts. There is also insufficient evidence of fault from the Council’s handling of the matter to justify our further action.
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North East Mayoral Combined Authority (24 017 046)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2025
Summary: We will not investigate Mr X’s complaint about the issue and handling of an unpaid toll charge notice concerning one of the Tyne Tunnels. This is because we could not achieve any worthwhile outcome for Mr X. Tyne Tunnels 2 Limited operates and manages the tunnels and their actions fall outside our jurisdiction.
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London Borough of Bexley (24 017 772)
Statement Closed after initial enquiries Council tax 28-Jan-2025
Summary: We will not investigate this complaint about a Council tax premium because there is no evidence of fault by the Council and there is a right of appeal to a Valuation Tribunal.
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West Sussex County Council (24 018 637)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his application for a vehicle crossover. This is because the information does not indicate the Council’s decision was affected by fault.
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London Borough of Southwark (24 018 652)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2025
Summary: We will not investigate Ms B’s complaint that the Council wrongly issued her with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Ms B to put in an appeal to London Tribunals.
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London Borough of Camden (24 014 094)
Statement Closed after initial enquiries Homelessness 28-Jan-2025
Summary: We will not investigate Mr X’s complaint about mistreatment by staff at a Council-run hostel. We could not add to the Council’s investigation and it is unlikely we would achieve a different outcome.
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Westminster City Council (24 014 190)
Statement Closed after initial enquiries Allocations 28-Jan-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to rehouse Ms X since she applied for housing in 2021. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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London Borough of Brent (24 014 194)
Statement Closed after initial enquiries Homelessness 28-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision on a homeless application by Mr X. It was reasonable for him to submit a statutory review request and pursue an appeal to the court if it is unsuccessful.
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Transport for London (24 014 314)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2025
Summary: We will not investigate this complaint about TfL agents taking possession and release of a motor car through a civil enforcement procedure. There is not enough evidence of fault by TfL or its enforcement agents so it does not warrant investigation, and it would be reasonable for the complainant to appeal to a tribunal against more recent penalty charge notices if TfL does not cancel them.
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Stevenage Borough Council (24 014 414)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate this complaint about charges the Council invoiced Ms X for to cover her share of works to a hardstanding area around her garage. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because there is insufficient evidence of fault by the Council to warrant an investigation of its current handling of matters.