Decision search
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London Borough of Hackney (24 018 736)
Statement Closed after initial enquiries Council tax 29-Jan-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Buckinghamshire Council (24 018 806)
Statement Closed after initial enquiries Planning applications 29-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council to warrant it.
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Southampton City Council (23 017 741)
Statement Upheld Friends and family carers 28-Jan-2025
Summary: Mr X complained about the Council’s administration of his home improvement loan. He said the Council paid the contractor before they completed the necessary works. This meant that Mr X did not have enough money left to hire another contractor to complete his home improvements. Additionally, Mr X said the Council did not communicate with him effectively about his complaints. We found the Council was at fault for sending the money to Mr X’s contractor before checking they had completed the required works. Additionally, we consider there was fault in the Council’s stage two investigation into Mr X’s complaint and overall drift in how the Council progressed Mr X’s case.
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Woking Borough Council (23 017 821)
Statement Not upheld Noise 28-Jan-2025
Summary: Mrs X complained the Council failed to act on continued noise nuisance from a nearby sports facility after it commissioned an acoustic barrier to reduce the noise. Mrs X said the noise was alarming and prevented her from enjoying the use of her home and garden. We have found no fault by the Council.
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Birmingham City Council (23 018 801)
Statement Upheld Fostering 28-Jan-2025
Summary: Mr X complained the Council failed to ensure that his son received adequate care whilst he was placed with foster carers. We find the Council at fault for its delay handling Mr X’s complaint. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Camden (23 021 195)
Statement Upheld Homelessness 28-Jan-2025
Summary: Mr X complained about how the Council handled his homelessness after he received an eviction notice in 2022 and 2023. The Council failed to take steps to provide Mr X with appropriate help and support to alleviate his risk of homelessness between October 2022 and January 2024. This meant Mr X and his family remained in a property with the risk of eviction. The Council agreed to apologise and make a payment to Mr X to recognise the distress and uncertainty this caused.
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Westminster City Council (24 001 460)
Statement Upheld Homelessness 28-Jan-2025
Summary: Miss X complains that the Council failed to deal with pests and disrepair at her temporary accommodation and failed to support her with moving to another area. The Council took sufficient action to deal with Miss X’s complaints of pests and disrepair. But the Council is at fault as it delayed in moving Miss X to suitable temporary accommodation which meant she and her children lived in unsuitable temporary accommodation for two months. The Council is also at fault as it did not provide sufficient support to Miss X to help her move to another area which caused distress and uncertainty to her. The Council has agreed to remedy this injustice by apologising and making a symbolic payment of £700 to her.
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Tameside Metropolitan Borough Council (24 001 650)
Statement Upheld Private housing 28-Jan-2025
Summary: Mrs X complained about the Council’s failure to rehouse her tenant from her property after she served a notice. We found the Council at fault as it did not consider whether the property was reasonable for the tenant to remain in occupation, during the period Mrs X was seeking possession of the property. The Council has agreed to our recommendations to remedy the injustice.
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City of Bradford Metropolitan District Council (24 001 902)
Statement Upheld Looked after children 28-Jan-2025
Summary: We have not reinvestigated Mrs Y’s complaint because it has already been subject to a thorough and independent investigation under the statutory children’s complaints procedure. We have also seen evidence to show the agreed recommendations have been implemented by the Council. However, the recommendations do not go far enough in remedying the personal injustice Mrs Y experienced from the fault and the Council has agreed to implement the remedial action in the final section of this statement.
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Statement Not upheld Residential care 28-Jan-2025
Summary: There is no evidence the care provider failed to seek medical attention promptly or give a good standard of care to the late Mr X. The care provider acknowledges it did not always communicate with the family as it might have done but I am satisfied its apology and retraining was sufficient.