Decision search
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Hampshire County Council (24 009 177)
Statement Upheld Special educational needs 28-Mar-2025
Summary: The Council was at fault for failing to provide education to Miss Y for eight months, losing the paperwork from an annual review of her Education, Health and Care Plan, and delay issuing an amended Plan. Miss Y did not receive any of the provision in her Plan, causing significant injustice. The Council has agreed to apologise, make payments, and act to improve its service.
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Birmingham City Council (24 009 995)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Ms X complained the Council failed to issue her child’s education, health and care plan within statutory timescales and it failed to communicate with her effectively. The Council is at fault for delay in finalising the EHC Plan, failing to communicate with Ms X effectively and failing to hold an annual review within 12 months of a previous review. This caused avoidable distress to Ms X and to her child. The Council has agreed to provide a payment of £500 to Ms X and a payment of £500 to her child to acknowledge the avoidable distress caused. The Council has also agreed to make service improvements.
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Leeds City Council (24 010 616)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained the Council failed to consider evidence she provided in its decisions about her housing circumstances. She also said the Council failed to provide advice or follow correct procedures, communicated poorly, and sent letters to the wrong address. We have found the Council acted with fault by delaying its review of Miss X’s medical evidence. We have found the Council missed opportunities to consider whether Miss X was already homeless, or to consider planning the provision of interim accommodation. We have also found the Council communicated poorly. We cannot say how Miss X’s circumstances would have been different, but for the faults occurring, which causes uncertainty for Miss X. The Council has agreed to apologise to Miss X, pay a financial remedy to recognise the uncertainty caused, and provide training for its officers. There are parts of Miss X’s complaint we cannot investigate. We explain why in our decision statement.
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Royal Borough of Greenwich (24 010 673)
Statement Upheld Residential care 28-Mar-2025
Summary: Miss X complained about how a care home commissioned by the Council managed Ms Y’s care. We find the care home failed to keep complete records, causing uncertainty to Miss X. The Council has agreed to apologise, make a payment to recognise the uncertainty caused and act to prevent recurrence.
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Melton Borough Council (24 010 936)
Statement Not upheld Planning applications 28-Mar-2025
Summary: Mrs B complained that the Council had not considered the impact on residents when it approved an application for a phone mast. She says the mast is highly visible and has significantly impacted on her enjoyment of her garden. There was no fault by the Council in how it approved the mast.
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London Borough of Haringey (24 011 598)
Statement Not upheld Assessment and care plan 28-Mar-2025
Summary: Mrs X’s representatives complain about the Council’s actions in seeking a suitable care provider for Mrs X. They say this meant Mrs X was without the care she needed for longer than necessary. We find no fault with the Council’s actions.
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Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council failed to ensure her child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) and Speech and Language Therapy (SALT) provision was in place as outlined in Y’s EHC Plan for the 2023/2024 school year. This caused Mrs X distress, frustration and uncertainty and Y’s needs went unmet for longer than necessary. The Council should apologise and make a payment to recognise this.
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Herefordshire Council (24 012 326)
Statement Not upheld Safeguarding 28-Mar-2025
Summary: There is no fault in the way the Council conducted a safeguarding investigation into concerns raised about the safety and wellbeing of Mr Y in a residential care home.
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Telford & Wrekin Council (24 012 629)
Statement Not upheld Assessment and care plan 28-Mar-2025
Summary: Mr X complained about the Council’s decision to reduce his late mother in law’s care package. There was no fault in the way the Council reached its decision to reduce Mrs Y’s care package.
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Hertfordshire County Council (24 015 898)
Statement Upheld Special educational needs 28-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.