Decision search
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Dudley Metropolitan Borough Council (25 002 608)
Statement Closed after initial enquiries Allocations 04-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is no worthwhile outcome we can achieve by our investigation.
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London Borough of Croydon (25 011 189)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We cannot investigate Miss B’s complaint about the Council not taking action about Council tenants using her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Council of the Isles of Scilly (25 002 522)
Statement Not upheld Other 03-Sep-2025
Summary: Ms X complained the Council failed to properly consider its statutory duties and failed to provide sufficient funding for transport to sixth form aged education for her child Y between 2023 and 2025. The Council made its decision on its post 16 home to school transport policy and funding for families without fault.
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West Suffolk Council (25 011 043)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We cannot investigate this complaint about the Council’s handling of Mr X’s planning application. This is because Mr X has used his right of appeal to challenge its decision not to grant planning permission.
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Liverpool City Council (24 016 189)
Statement Upheld Assessment and care plan 03-Sep-2025
Summary: Ms X complained about the standard of care she received from providers commissioned by the Council, the way the Council carried out a care assessment of her needs and how it charged her for care. We found the Council at fault for the way it carried out a care assessment and for delays carrying out a new assessment. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the distress caused.
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Watford Borough Council (24 016 274)
Statement Upheld Allocations 03-Sep-2025
Summary: The Council failed to consider all of Mr X’s housing needs when deciding what priority he should have on its social housing register. It also failed to tell Mr X of his right to request a review of the Council’s decision. This meant the Council placed him in the wrong priority band for 15 months. The Council also did not give Mr X enough notice to place a bid on a potential property. This caused Mr X distress and frustration. The Council has agreed it will make Mr X a direct offer on the next suitable property and apologises to him. The Council will also make service improvements to prevent a recurrence of fault.
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West Northamptonshire Council (24 017 055)
Statement Not upheld Transport 03-Sep-2025
Summary: Mrs X complained that the Council unfairly refused her application for a disabled parking badge. We have found that the Council was not at fault, because its approach to Mrs X’s application was neither unreasonable nor obviously at odds with the government’s best practice guidance. This means we cannot question the merits of the Council’s decision to refuse the application.
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Leicestershire County Council (24 017 090)
Statement Upheld School transport 03-Sep-2025
Summary: Mrs X complained the Council failed to properly assess her child’s transport needs, did not communicate effectively and caused delays in arranging suitable transport. We find the Council at fault for failing to reflect key information from the application in its risk assessment, and for failing to keep Mrs X updated. As a result, unsuitable transport was arranged, and Mrs X incurred avoidable costs to ensure her child could attend education. The Council has agreed to apologise and make a payment to Mrs X.
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South Gloucestershire Council (24 017 126)
Statement Upheld Antisocial behaviour 03-Sep-2025
Summary: Mr X complained the Council failed to take appropriate action to remove abandoned vehicles from the development on which he lives. We have found fault by the Council, causing injustice, in failing to properly consider its duty to remove abandoned vehicles. The Council has agreed to remedy this injustice by: apologising to Mr X; taking action now to properly consider its duty; and making service improvements.
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Essex County Council (24 017 945)
Statement Upheld Special educational needs 03-Sep-2025
Summary: Miss X complained about delays in the EHC needs assessment process for her child, Y. She also said the Council failed to provide Y with a suitable education when they were unable to attend school. We found delays in the Education, Health and Care needs assessment process, this was fault causing Miss X frustration and uncertainty. We did not find fault in the Council’s provision of suitable alternative education. The Council agreed to apologise and make a symbolic payment to remedy the injustice.