Decision search
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West Berkshire Council (24 014 783)
Statement Upheld Direct payments 04-Sep-2025
Summary: Ms K was managing a direct payment for her daughter. She complains the Council failed to ensure her parents, who were carers for her daughter, received redundancy pay. We have upheld the complaint as the Council did not properly keep the direct payments under review. The Council has now agreed to make the redundancy payments, which in our view is a suitable remedy.
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London Borough of Barnet (24 014 907)
Statement Not upheld Homelessness 04-Sep-2025
Summary: Mr B complained about the way the Council had handled his housing case, including failing to offer him suitable long-term accommodation, properly consider the medical needs of the household, Mr B’s caring responsibilities or serious health risks facing the family and failed to properly consider his complaint about these matters. We cannot investigate matters relating to Mr B’s appeal to the County Court and we have not found fault with the remaining issues.
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Birmingham City Council (24 015 498)
Statement Upheld Alternative provision 04-Sep-2025
Summary: The Council was at fault for delay referring Ms X’s child for tuition after they were excluded from school, delay assessing the effectiveness of its home tuition trial, and delay exploring other options to engage the child in education. The Council also responded to Ms X’s complaint late. These faults caused Ms X uncertainty and frustration. The Council will make a payment to Ms X.
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London Borough of Merton (25 002 999)
Statement Closed after initial enquiries Assessment and care plan 04-Sep-2025
Summary: We will not investigate this complaint about how the Council carried out a financial assessment and decided what expense to include. There is not enough evidence of fault and further investigation would not lead to a different outcome.
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Athena Healthcare (New Brighton One) Limited (25 003 540)
Statement Closed after initial enquiries Residential care 04-Sep-2025
Summary: We will not investigate this complaint about privately arranged adult social care in a residential care home. We are satisfied with the action taken to waive half of the care fees. It is unlikely an Ombudsman investigation would reach a different outcome.
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Teignbridge District Council (25 004 153)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will not investigate this complaint about a Council’s actions while developing its Local Plan. We cannot investigate matters affecting all or most of the people in the Council’s area. Also, we do not consider Mr X has suffered a significant personal injustice because of the Council’s actions and we cannot achieve the outcome he is seeking.
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Thanet District Council (25 004 672)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We will not investigate this complaint about a broken drain at a neighbouring property owned by a housing association causing damage to Miss X’s property. This is because there is insufficient evidence of fault with the Council’s response. Also, we have no remit to investigate the actions of housing associations.
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Sandwell Metropolitan Borough Council (25 004 674)
Statement Closed after initial enquiries Antisocial behaviour 04-Sep-2025
Summary: We will not investigate the Council’s handling of Miss X’s complaints about suffering noise from a dog barking and anti-social behaviour. This is because the complaint is late - about what happened from 2020 to 2023 - and there are no good reasons for us to investigate now.
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City of Bradford Metropolitan District Council (25 004 960)
Statement Closed after initial enquiries Disabled facilities grants 04-Sep-2025
Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.
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Cannock Chase District Council (24 020 188)
Statement Upheld Other 04-Sep-2025
Summary: X complained about the Council’s decision relating to development on land next to a woodland protected by a Tree Preservation Order. We found fault in the way the Council made its decision. The Council will apologise for the injustice caused to X and for it to review its practices and procedures to avoid the same fault happening again.