Decision search
Your search has 53601 results
-
Surrey County Council (24 018 432)
Statement Upheld Alternative provision 03-Sep-2025
Summary: Mrs X complained the Council failed to provide alternative provision for her child, Y when they stopped attending school due to anxiety. The Council was at fault, it failed to consider whether it owed Y a Section 19 duty and failed to maintain an oversight over their education while Y was not attending school. The Council agreed to apologise to Mrs X and make a payment to acknowledge the distress and uncertainty caused.
-
Avery Homes (Nelson) Limited (24 008 336)
Statement Upheld Charging 03-Sep-2025
Summary: Miss X complained about the way her mother’s care home dealt with a financial contribution it received from a council towards care fees. We found the Care Provider’s actions caused Miss X and her mother an injustice. Miss X suffered significant avoidable distress, frustration and uncertainty. Her mother paid too much towards her care fees. To remedy the injustice caused, the Care Provider has agreed to refund overpaid fees, apologise to Miss X and review its contract and complaints policy.
-
London Borough of Ealing (24 013 628)
Statement Upheld Allocations 03-Sep-2025
Summary: We have upheld this complaint because the Council delayed considering the complainant’s housing application. The Council has agreed to resolve the complaint by making a proportionate remedy for the injustice caused.
-
London Borough of Harrow (24 013 880)
Statement Upheld Homelessness 03-Sep-2025
Summary: Miss Y complained about the way the Council dealt with her homelessness and housing applications following the service of a section 21 notice by her landlord. We have found fault, causing injustice, by the Council in: failing to properly consider whether it was reasonable for Miss Y to remain in her accommodation, and its duty to provide her with interim or temporary accommodation following the issue of court action in September 2023; failing to properly consider, before June 2024, whether it should end the prevention duty and accept the relief duty; and its communication failures and failure to review her Personal Housing Plan. The Council has agreed to remedy this injustice by: apologising to Miss Y; making a payment to reflect the upset caused; and service improvements.
-
Bristol City Council (24 015 611)
Statement Upheld Special educational needs 03-Sep-2025
Summary: Ms X complained that the Council did not put in place all the special educational provision in her child’s Education, Health and Care Plan. We have found the Council was at fault for delaying putting in place the special educational provision. This meant Ms X’s child has not received the support they should have. To remedy the injustice caused the Council agreed to apologise, make a payment to Ms X and carry out a service improvement.
-
Devon County Council (24 015 638)
Statement Upheld Alternative provision 03-Sep-2025
Summary: Ms X complained the Council failed to ensure her child, Y, receives suitable education when they were unable to attend school for health reasons. I have found fault by the Council that caused Y to miss out on education and placed strain on the rest of the family who had to provide additional care during school hours. The Council has agreed to apologise, make a symbolic payment and implement service improvements.
-
Birmingham City Council (24 015 729)
Statement Upheld Special educational needs 03-Sep-2025
Summary: Ms X complained the Council failed to secure provision set out in Y and Z's Education, Health and Care Plans, failed to secure Educational Psychology input, failed to complete a review within statutory timeframes, and failed to secure alternative provision while Y was out of school. We find the Council at fault for failing to secure all named provision and for delays in completing a review of Z’s plan, causing uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to reflect the injustice caused.
-
Leicester City Council (25 002 871)
Statement Closed after initial enquiries School transport 03-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing a bus pass for her child. This is because the Council has agreed to consider an application from Miss X and it is unlikely investigation would achieve significantly more for her.
-
Cumberland Council (25 003 231)
Statement Closed after initial enquiries Enforcement 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to deal with a complaint about a failure to update public planning records for work to a tree in a conservation area. We do not consider the complainant has suffered a significant personal injustice which warrants an investigation.
-
Hampshire County Council (25 003 606)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council stopped using him as a driver. There is not enough evidence of fault to justify our involvement.