Decision search
Your search has 52967 results
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Hampshire County Council (24 021 424)
Statement Closed after initial enquiries Assessment and care plan 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allocate him a new social worker. There is insufficient evidence of fault to warrant an investigation.
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North Yorkshire Council (24 021 685)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s actions in relation to her child’s social care. This is because further investigation would not lead to a different outcome. Additionally, the Information Commissioner’s Office is best placed to consider her concerns about record keeping.
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Statement Closed after initial enquiries Land 20-Jul-2025
Summary: We will not investigate this complaint about the Council’s conduct regarding the wrongful claim of Mrs X’s land as a public highway. This is because the substantive complaint is late and we cannot investigate issues that have already been dealt with in court.
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Gloucestershire County Council (24 000 411)
Statement Upheld Special educational needs 20-Jul-2025
Summary: The Council was at fault in how it decided what alternative provision to arrange for Miss X’s child, W, when they stopped attending school. This meant they missed out on education and the special educational provision in their Education, Health and Care Plan. It also caused Miss X avoidable upset and uncertainty. To remedy Miss X and W’s injustice, the Council will apologise to Miss X and pay her a total of £2,000. It should also identify what steps it needs to take to ensure it obtains relevant information on a child’s current education before making a decision on the child’s case.
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Wokingham Borough Council (24 009 439)
Statement Upheld Other 20-Jul-2025
Summary: We upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising, paying Mr X £500, and completing stage 3 of the children’s statutory complaints process.
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London Borough of Enfield (24 010 926)
Statement Upheld Allocations 20-Jul-2025
Summary: We have found the Council at fault for failing to consider new medical information in relation to Mrs X’s housing register application. This delayed Mrs X being able to bid on properties and caused her avoidable distress. The Council has agreed to apologise, backdate Mrs X’s priority, make a distress payment and provide information about properties Mrs X potentially missed out on.
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Lancashire County Council (24 022 163)
Statement Closed after initial enquiries Traffic management 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s introduction of a restricted turn junction on a road near where he lives. There is not enough evidence of fault in the Council’s decision-making process to warrant investigation. There is insufficient significant personal injustice caused to Mr X by the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks.
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Stockport Metropolitan Borough Council (24 023 458)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate Miss X’s complaint about alleged failings by the Council. There is not enough evidence of fault by the Council to warrant investigation, and key matters in the complaint relate to the police and the NHS.
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Swindon Borough Council (25 000 001)
Statement Closed after initial enquiries Charging 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his father’s care charges and for backdating some charges. He also complains about the Council not providing his father with any council tax support. This is because there is insufficient evidence of fault.
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Kingston Upon Hull City Council (25 000 092)
Statement Upheld Special educational needs 20-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay. Our involvement would not lead to a different outcome.