Decision search
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Statement Closed after initial enquiries Allocations 23-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Lancashire County Council (24 022 006)
Statement Closed after initial enquiries Special educational needs 23-May-2025
Summary: We cannot investigate this complaint that the Council has failed to ensure that the complainant’s son has had access to appropriate educational provision and unlawfully declined to carry out an Education Health and Care Needs Assessment for him. The complaint concerns matters which were the responsibility of a school, or about which Miss X used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Wakefield City Council (24 022 360)
Statement Closed after initial enquiries Other 23-May-2025
Summary: We will not investigate this complaint about the Council’s provision of free school meals for children educated otherwise than at school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Westminster City Council (25 003 268)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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Hampshire County Council (24 013 435)
Statement Upheld Special educational needs 22-May-2025
Summary: Mrs M complained the Council failed to secure the provision set out in her daughter’s education, health and care plan. The Council was at fault, and it has agreed to offer a financial remedy and formally apologise for this.
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London Borough of Hackney (24 006 598)
Statement Upheld Assessment and care plan 22-May-2025
Summary: Ms Z, on behalf of her aunt Mrs X, complained the Council delayed completing a social care assessment; failed to consult professionals with relevant information and failed to provide a suitable level of care. The Council delayed in completing the assessment causing uncertainty. A payment to acknowledge this is agreed.
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Newcastle upon Tyne City Council (24 006 622)
Statement Upheld Other 22-May-2025
Summary: Mrs X complained about the way the Council dealt with her son’s care. The Council was at fault for failing to remedy loss of provision and lack of support services, delaying carrying out agreed adaptations to Mrs X’s property and refusing to consider her complaint at stage three of the Children Act complaints procedure. This caused Mrs X distress and uncertainty. The Council should apologise, make a payment, offer additional provision and send us an action plan for service improvements.
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Birmingham City Council (24 008 173)
Statement Closed after initial enquiries Antisocial behaviour 22-May-2025
Summary: We will not investigate this complaint about the Council’s handling of reports of anti-social behaviour made by Mr X about his neighbour. This is because we are unlikely to find evidence of fault, and further investigation would not lead to a different outcome.
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Lancashire County Council (24 011 445)
Statement Not upheld Enforcement 22-May-2025
Summary: Ms X complained the Council did not take action against a neighbouring landowner who breached planning permission. We find no evidence of fault.
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Essex County Council (24 012 534)
Statement Upheld Special educational needs 22-May-2025
Summary: Mrs F complained the Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for her son (X), and it caused delay in arranging alternative provision when he could not attend his school. The Council’s delay to complete the statutory process is a service failure, but we did not find fault in how it handled X’s alternative provision up to November 2024. The Council will apologise and make a symbolic payment to acknowledge the distress its service failure has and continues to cause Mrs F and X.