Decision search
Your search has 52042 results
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London Borough of Harrow (24 020 844)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about enforcement of a parking penalty charge as the complaint is made late and there are not good reasons to investigate now.
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East Sussex County Council (24 021 249)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025
Summary: We cannot investigate Mr X’s complaint about damage caused to his car by a pothole or the Council’s decision to reject his insurance claim. This is because it is reasonable for him to take the matter to court. We did not investigate Mr X’s complaint about the Council’s poor communication because an investigation is unlikely to achieve any additional outcome.
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Brighton & Hove City Council (24 021 669)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about an alledged failure by the Council properly consider an appeal by the complainant with respect to a penalty charge notice. This is because the complainant has a right of appeal to Traffic Penalty Tribunal. We consider it would be reasonable for the complainant to exercise her right of appeal and as such, we have no jurisdiction to investigate.
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Sheffield City Council (24 021 754)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We will not investigate this complaint about the dispute in whether the complainant is liable for pay council tax. This is because the complainant has a right of appeal to a statutory tribunal in relation to this matter. It would be reasonable for the complainant to exercise that right and in these circumstances, we have no jurisdiction.
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Bedford Borough Council (24 021 876)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We cannot investigate this complaint about the Council commencing legal proceedings in respect of non-payment of council tax by the complainant. The complainant also appealed to the Valuation Tribunal about the matter. We have no legal jurisdiction to investigate once legal proceedings have been commenced, as well as when a complainant appeals to the statutory tribunal.
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Isle of Wight Council (24 021 906)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that the Council has wrongly not accepted responsibility for damage to his car. This is because it is reasonable for Mr B to take the Council to court.
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Staffordshire County Council (24 022 241)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Statement Upheld Alternative provision 20-Mar-2025
Summary: Mr X complained the Council failed to provide his child, Y, with appropriate education after they were excluded from school. The Council was at fault. It failed to arrange appropriate provision, its communication was poor and it delayed issuing Y’s amended Education, Health and Care Plan following an annual review. The Council has agreed to apologise and make a payment to Mr X to acknowledge Y’s missed education and specialist provision, and the distress and frustration Mr X was caused.
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London Borough of Haringey (24 006 609)
Statement Upheld Assessment and care plan 20-Mar-2025
Summary: Miss X complained the Council reduced Mr Y’s package of care without properly considering his needs. She said the Council delayed providing adequate care meaning Mr Y’s mother, Ms Z, had to delay surgery causing her pain and distress. Miss X said the Council’s reduced package of care would not meet Mr Y’s needs and place him at risk. There was fault in the way the Council delayed making decisions and did not follow the complaint process. This fault frustrated Ms Z and Miss X was put to time and trouble to complain. The Council will apologise, make a financial payment and remind staff of the importance of effective complaint handling.
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London Borough of Lambeth (24 006 712)
Statement Upheld Refuse and recycling 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s waste collection services. The Council has upheld the complaint and confirmed it is taking action to address the fault identified. Further investigation by the Ombudsman would not lead to a different outcome.