Decision search
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Statement Not upheld Refuse and recycling 20-Mar-2025
Summary: Ms X complained the Council provided her with a sack for her waste collection rather than a wheelie bin which she finds inconvenient to use. We have found no evidence of fault in the way the Council considered these matters.
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Transport for London (24 012 451)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about the actions of two Transport for London station staff. An investigation would be unlikely to lead to a worthwhile outcome and we cannot investigate personnel matters.
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West Lancashire Borough Council (24 012 656)
Statement Closed after initial enquiries Planning applications 20-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
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Bristol City Council (24 013 110)
Statement Closed after initial enquiries Enforcement 20-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice because of any delays.
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North Northamptonshire Council (24 014 149)
Statement Closed after initial enquiries Allocations 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault to warrant an investigation.
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Leeds City Council (24 014 150)
Statement Upheld Special educational needs 20-Mar-2025
Summary: We will not investigate this complaint about the Council delaying its decision about an Education, Health, and Care Plan for Mrs X’s child. Nor will we investigate Mrs X’s complaint it did not do enough to secure suitable education provision, while her child was out of school. The Council have upheld her complaints and made an offer of a suitable remedy for Mrs X’s injustice. Therefore, further investigation by us would not be proportionate, because we are unlikely to achieve anything more.
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Gravesham Borough Council (24 014 408)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about problems the complainant has parking near her home. This is because there is insufficient evidence of fault by the Council.
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London Borough of Newham (24 015 127)
Statement Closed after initial enquiries Allocations 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Tower Hamlets (24 015 229)
Statement Upheld Transport 20-Mar-2025
Summary: The Council failed to consider the impact of Mr X’s medical conditions when assessing his application for a blue badge. We have made a recommendation to address this.
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Nuneaton & Bedworth Borough Council (24 015 783)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We will not investigate this complaint about Council tax liability. This is because the complainant has a right of appeal to a Valuation Tribunal.