Decision search
Your search has 53601 results
-
Epping Forest District Council (25 003 469)
Statement Closed after initial enquiries Allocations 11-Sep-2025
Summary: We cannot investigate this complaint about the Council’s failure to complete repairs and rubbish removal from a property which she transferred to. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.
-
Belmont Healthcare (Wombwell) Limited (25 003 609)
Statement Closed after initial enquiries Residential care 11-Sep-2025
Summary: We will not investigate this complaint about the care provided to Ms X’s father, because we would be unlikely to be able to achieve a worthwhile outcome.
-
Kent County Council (23 015 374)
Statement Upheld Alternative provision 10-Sep-2025
Summary: Mrs X complained the Council failed to consider and respond to her request for a personal budget for tuition outlined in her child, Y’s Education, Health and Care (EHC) Plan. The Council was at fault. It accepted it failed to respond to her personal budget request or offer her a right of review. The Council was also at fault for significant complaint handling delays. The Council agreed to apologise and make a payment to Mrs X to acknowledge the injustice this caused.
-
Kent County Council (24 008 268)
Statement Upheld Special educational needs 10-Sep-2025
Summary: Miss X complained about the Council’s continued failure to ensure her child Y, received therapy provision in line with their Education, Health and Care Plan. She also complained about personal budget decisions and a failure to provide Y with Free School Meals (FSM). The Council was at fault as Y missed out on therapy provision for four terms between May 2024 and July 2025. There was also fault around its FSM and personal budget decision making and it has delayed carrying out the 2025 annual review. The Council agreed to apologise, make payments and review its decision making to remedy the injustice caused to Miss X and commission the therapy provision without further delay.
-
Statement Upheld Direct payments 10-Sep-2025
Summary: Mrs Y complained the Council delayed in providing the care and support her terminally ill husband needed. She also says the Council failed to ensure he had uninterrupted access to bathroom facilities following a mistake with the installation of a Council funded stairlift. We find there was delay by the Council in assessing Mr Y. We also find that errors with the stairlift installation caused avoidable distress. The Council has agreed to apologise and make a symbolic payment of £500 for the distress caused.
-
London Borough of Islington (24 015 594)
Statement Upheld Allocations 10-Sep-2025
Summary: Miss Y complained the Council failed to carry out action it agreed to take following our final decision of 9 January 2024 on her previous complaint to us. We have found fault, causing injustice, by the Council in failing to move Miss Y to suitable alternative accommodation as it agreed to do in January 2024. The Council has agreed to remedy this injustice by apologising to Miss Y and making a payment to recognise the impact of her continued stay in unsuitable accommodation.
-
London Borough of Redbridge (24 019 040)
Statement Closed after initial enquiries Council tax 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to charge Mr X a summons fee and its failure to respond to Mr X’s letters. This is because an investigation is unlikely to lead to a finding of significant injustice.
-
St Albans City Council (24 019 309)
Statement Upheld Other 10-Sep-2025
Summary: Mr B complained that the Council had not followed its own policy when it banned him from trading at one of its markets. We found the Council did not follow its policy on giving warnings, but this did not cause Mr B injustice as he had been allowed to continue trading for a considerable period of time despite repeatedly missing the food hygiene standards. The Council has agreed to improve its procedure for the future.
-
Basildon Borough Council (24 020 244)
Statement Not upheld Homelessness 10-Sep-2025
Summary: We have not investigated Mr Z’s complaint about the suitability of the temporary accommodation the Council arranged for Miss X when her family became homeless. That is because Miss X had a right to ask the Council to review its decision that the accommodation was suitable, and it was reasonable for her to have used that right. The Council was not at fault in how it dealt with Mr Z’s complaint about the accommodation.
-
London Borough of Havering (24 020 699)
Statement Not upheld Child protection 10-Sep-2025
Summary: Ms X complained about the Council’s children’s social care service. We have discontinued our investigation, because there is no worthwhile outcome we can achieve until Ms X receives the Council’s final response to her complaint.