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  • Basingstoke & Deane Borough Council (24 019 005)

    Statement Closed after initial enquiries Enforcement 27-Mar-2025

    Summary: We will not investigate Ms X’s complaint about the Council deciding not to enforce against her neighbour for installing a larger window in their extension than permitted. There is not enough evidence of fault in the Council’s planning enforcement decision‑making process to warrant an investigation. We also cannot achieve the outcome Ms X wants from the complaint.

  • Waverley Borough Council (24 019 007)

    Statement Closed after initial enquiries Planning applications 27-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s delay in determining a planning application relating to a site in his area. There is insufficient significant personal injustice caused to him by the time being taken to decide the application to warrant us investigating. We also cannot achieve the outcome Mr X wants.

  • Stockton-on-Tees Borough Council (24 019 302)

    Statement Closed after initial enquiries Other 27-Mar-2025

    Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault.

  • Essex County Council (24 019 449)

    Statement Closed after initial enquiries Child protection 27-Mar-2025

    Summary: We will not investigate Mr X’s complaint that the Council failed to safeguard his children. This is because the complaint is made late, and I see no good reason to exercise discretion and investigate it now.

  • Somerset Council (24 019 476)

    Statement Closed after initial enquiries Planning applications 27-Mar-2025

    Summary: We will not investigate this complaint about a planning application. Miss X’s client had the right to appeal to the Planning Inspectorate and it would have been reasonable to expect them to use it if the Council had not now decided the application and issued a decision notice.

  • North Yorkshire Council (24 019 610)

    Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s failure to properly enforce parking restrictions. This is because there is not enough evidence of fault by the Council.

  • East Riding of Yorkshire Council (24 019 621)

    Statement Closed after initial enquiries Other 27-Mar-2025

    Summary: We will not investigate Mr X’s complaint about a charity’s treatment of his late father. This is because the charity was not carrying out any administrative functions on behalf of the Council and it is not itself a body within our jurisdiction. Its actions are not therefore subject to investigation by the Ombudsman. We could not achieve any worthwhile outcome by investigating the way the Council dealt with Mr X’s complaint as it is not responsible for the actions complained about.

  • Gloucestershire County Council (24 019 756)

    Statement Closed after initial enquiries Commercial and contracts 27-Mar-2025

    Summary: We will not investigate Mrs X’s historic complaint about unpaid charges for care provision. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this very late complaint now.

  • London Borough of Newham (24 019 890)

    Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025

    Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the tribunal.

  • London Borough of Hillingdon (24 017 248)

    Statement Closed after initial enquiries School transport 27-Mar-2025

    Summary: We will not investigate this complaint about the school transport offered to Mrs X’s child. This is because it is reasonable for her to use the Council’s appeals process.

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