Decision search
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Statement Upheld Other 14-Sep-2025
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
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Staffordshire County Council (25 010 090)
Statement Upheld Other 14-Sep-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
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London Borough of Richmond upon Thames (25 013 110)
Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025
Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Ms B to put in formal representations and if needed, appeal to the Traffic Penalty Tribunal.
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Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about a member of staff bringing their children into work at a day centre providing care for adults. We cannot achieve the outcome Mr X seeks.
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Devon County Council (25 005 202)
Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025
Summary: We will not investigate Ms X’s complaints about the Council’s decision that a highway serving her property does not require repairs, and how it communicated its decision. The law allows Ms X to take the core highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her repairs complaint outside of our jurisdiction. There is insufficient evidence of fault in the Council’s communication of its decisions, nor sufficient significant personal injustice stemming from this issue, to warrant us investigating.
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Stafford Borough Council (25 005 259)
Statement Closed after initial enquiries Council tax 14-Sep-2025
Summary: We will not investigate this complaint about Council tax billing because there is insufficient injustice to warrant investigation.
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Essex County Council (25 003 912)
Statement Upheld Special educational needs 14-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stoke-on-Trent City Council (25 003 919)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about the restriction of Mr X’s contact with his child by the Council. Mr X has a right to go to court to seek changed contact arrangements it would be reasonable to use.
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West Northamptonshire Council (25 003 984)
Statement Closed after initial enquiries Direct payments 14-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a direct payment. We are unlikely to achieve an outcome which would justify an investigation into the fault complained of.
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London Borough of Lambeth (25 004 097)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We cannot investigate this complaint about the Council’s policy relating to service charge for leaseholders of its properties. We have no jurisdiction to investigate complaints about the management of housing let on long leases by a housing authority.