Decision search
Your search has 53601 results
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Bolton Metropolitan Borough Council (25 003 718)
Statement Closed after initial enquiries Safeguarding 14-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s support to Mr Y (deceased). This is because the issues Miss X complained of are more than 12 months old and there are no good reasons why she did not complain sooner. We also would not be able to achieve what Miss X wants and there is another body better placed to consider part of her complaint.
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North Yorkshire Council (25 003 719)
Statement Closed after initial enquiries Special educational needs 14-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s conduct during the SEND Tribunal’s process. This is because the law says we cannot investigate matters which the SEND Tribunal can address using its own powers.
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Stevenage Borough Council (25 004 239)
Statement Closed after initial enquiries Allocations 14-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join the housing register. It is reasonable for Mr X to request a review.
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Essex County Council (25 004 449)
Statement Upheld Special educational needs 14-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Knowsley Metropolitan Borough Council (25 003 172)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate Mrs X’s complaint about her being unpaid for delivering respite care to a disabled child. It is unlikely we would find the Council had any duty to pay Mrs X.
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Eastbourne Borough Council (25 003 358)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate Miss X’s complaint about the conduct of her housing officer. This is mostly because it is unlikely that further investigation by us will lead to a different result and we cannot achieve the remaining result Miss X wants.
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London Borough of Croydon (25 003 384)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Sep-2025
Summary: We will not investigate this complaint about how the Council assisted Mrs X in applying for Universal Credit. This is because we cannot achieve the outcome Mrs X wants and there is a body better placed to investigate her complaint.
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Kent County Council (25 003 444)
Statement Closed after initial enquiries Special educational needs 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health, and Care Plan. This is because the Council have already acknowledged fault for earlier delays, apologised, offered a suitable financial remedy, and further investigation by us would not lead to a different outcome. The remaining matters either come with an appeal right or have already been appealed and are therefore outside our jurisdiction.
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Statement Closed after initial enquiries Friends and family carers 12-Sep-2025
Summary: We will not investigate this complaint that the Council failed to provide a financial allowance to the complainant for the care of a child. The complaint is late and there are no good reasons for us to investigate it now.
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London Borough of Enfield (25 003 184)
Statement Closed after initial enquiries Child protection 12-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about her son’s care. This is because the complaint relates to matters which have been considered and decided in court.