Decision search
Your search has 52139 results
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Reading Borough Council (24 022 917)
Statement Closed after initial enquiries Antisocial behaviour 01-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Subject Access Request. The Information Commissioner’s Office is the appropriate body to consider his complaint.
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Essex County Council (24 022 919)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Hammersmith & Fulham (24 023 084)
Statement Closed after initial enquiries Looked after children 01-Jun-2025
Summary: We will not investigate Miss X’s historic complaint about the Council’s decision to allow her mother to have contact with her when she was a child in its care. This is because we could not carry out a full, fair and effective investigation of the matter now due to the very significant passage of time since the events complained about.
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London Borough of Havering (24 023 198)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because the Council has now cancelled the penalty charge notice and this provides a suitable remedy for Miss X. It is therefore unlikely investigation would achieve anything more for Miss X.
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London Borough of Barking & Dagenham (24 023 208)
Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision Miss X is not eligible for housing assistance. It is reasonable for Miss X to use her statutory right of appeal to county court.
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Staffordshire County Council (23 017 647)
Statement Upheld Street furniture and lighting 01-Jun-2025
Summary: Mr X complained the Council failed to repair damaged or missing pavement safety tactiles which have caused a potential danger to visually impaired people. Mr X also complained the Council’s approach to completing road repairs indirectly discriminated against visually impaired people. We found fault with the Council for failing to consider the full powers at its disposal to repair defects caused by utility companies and for failing to encourage utility companies to install utility covers with inlays for safety tactiles. The Council agreed to remind staff about the powers at its disposal and reviews its processes about encouraging utility providers. The Council also agreed to review the implementation of some of the tactiles installed on Derby Street for compliance with government guidance and in consideration of its Public Sector Equality Duty. We did not find fault with the Council’s general approach to highway repairs and did not find evidence of indirect discrimination towards visually impaired people.
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Transport for London (25 000 956)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate this complaint about Transport for London’s handling of Mr X’s correspondence about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals. Any injustice resulting from Transport for London’s delay is also not significant enough to warrant investigation.
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Essex County Council (25 001 054)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 001 062)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stoke-on-Trent City Council (25 001 564)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Jun-2025
Summary: We will not investigate this complaint about delay during a ‘right to buy’ application. Mr X could reasonably have taken court action.