Decision search
Your search has 52604 results
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Birmingham City Council (24 020 337)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We cannot investigate this complaint about penalty charge notices because Mr Y has already appealed to the Traffic Enforcement Centre.
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London Borough of Newham (24 021 006)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.
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Hertfordshire County Council (24 021 110)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Bury Metropolitan Borough Council (24 021 143)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We will not investigate this complaint about congestion in a car park. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hounslow (24 022 643)
Statement Closed after initial enquiries Refuse and recycling 30-Mar-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice that the Council issued Mr X for littering. This is because the Council has cancelled the fine so further investigation would not lead to a different outcome.
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West Northamptonshire Council (24 022 884)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction. It is reasonable to expect Miss X to use, or to have used, her tribunal appeal rights. It is reasonable to expect Miss X to take court action for the alleged damage to her health. It would be disproportionate to investigate other parts of the complaint in isolation.
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Royal Borough of Greenwich (24 022 939)
Statement Closed after initial enquiries Managing council tenancies 30-Mar-2025
Summary: We cannot investigate Mr B’s complaint about Council tenancy fraud. This is because we cannot investigate complaints about the management of social housing by councils acting as a social landlord.
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Surrey County Council (24 022 996)
Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2025
Summary: We will not investigate Miss B’s complaint that she tripped and suffered injuries due to the Council’s failure to make a road safe during roadworks. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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City of Wolverhampton Council (24 002 391)
Statement Not upheld Other 28-Mar-2025
Summary: Mrs X complained the Council failed to properly consider evidence and take action over a rat infestation from her neighbour’s property. There was no fault in how the Council took the decision to take no further action, and I therefore cannot question whether that decision was right or wrong.
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Tameside Metropolitan Borough Council (24 002 863)
Statement Upheld Residential care 28-Mar-2025
Summary: Miss B complains about the care provided to her grandmother at a care home. She says there was poor hygiene, there were inaccurate records, her grandmother’s nutritional needs were not met and the Home did not fully respond to her complaint. We have found that there was poor record keeping in certain areas, there was an incident of poor hygiene in the room and the Home did not address all the complaints. The Council has agreed to apologise, pay a small financial remedy and carry out a service improvement.