Decision search
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Royal Borough of Windsor and Maidenhead Council (23 019 988)
Statement Upheld Assessment and care plan 06-Jan-2025
Summary: Mr X complained about the Council’s handling of his father, Mr Y’s, care and support needs. We have found fault because the Council did not explain a delay in completing a reassessment of Mr Y’s needs in 2024. This caused avoidable distress and frustration to Mr X. To remedy the injustice caused by the fault, the Council has agreed to apologise to Mr X.
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Barnsley Metropolitan Borough Council (23 019 997)
Statement Upheld Alternative provision 06-Jan-2025
Summary: Mrs X complains the Council has not dealt with her son’s education and Special Educational Needs (SEN) properly. The Council did not meet statutory timescales, delayed ensuring educational provision was available, provided a late right of appeal and did not handle Mrs X’s complaint properly. Mrs X suffered avoidable distress and time and trouble. The Council should pay Mrs X £1400 for avoidable distress, £100 for time and trouble and provide guidance to staff.
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London Borough of Southwark (23 020 768)
Statement Closed after initial enquiries Allocations 06-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing register application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Redbridge (24 004 223)
Statement Upheld Homelessness 06-Jan-2025
Summary: We have found the Council at fault for failing to consider Miss X’s household’s change in circumstances when it made a decision to offer a three bedroom property. This resulted in Miss X refusing the property. The Council has agreed to make a direct offer of a four bedroom property to remedy the injustice.
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Worcestershire County Council (24 005 493)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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NHS Herefordshire & Worcestershire ICB (24 005 493a)
Statement Closed after initial enquiries Mental health services 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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Statement Closed after initial enquiries Mental health services 06-Jan-2025
Summary: Mr B has complained about a supported living placement funded by the Council and Integrated Care Board. We will not investigate this complaint as it would be unlikely that we would find fault with either organisation.
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Essex County Council (24 005 761)
Statement Upheld School transport 06-Jan-2025
Summary: Miss X complained the Council failed to provide her daughter, Y who has an Education, Health and Care Plan with suitable transport. We have found the Council failed to consider the contents of the Plan when determining her travel needs. We have also found service failure by the Council as it failed to source a female driver. The Council will apologise and make a symbolic payment to remedy the injustice caused.
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Stroud District Council (24 006 273)
Statement Upheld Disabled facilities grants 06-Jan-2025
Summary: There was no fault in the Council’s decision to require a disabled facilities grant application to be made by a property owner, rather than a tenant. The Council was at fault, because resources issues triggered some delay in the process, but there were also other factors which caused delays which were not in the Council’s control. We are satisfied, however, the delay caused by the Council creates some uncertainty, and the Council has agreed to formally apologise for this.
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Oxfordshire County Council (24 002 177)
Statement Upheld Special educational needs 06-Jan-2025
Summary: The Council failed to record how it considered its section 19 duty to Ms X’s child, B, when they had significantly reduced attendance at school. It also failed to arrange alternative provision for B for a period of almost five months. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X £2,600.