Decision search
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Bristol City Council (24 002 967)
Statement Upheld Direct payments 06-Jan-2025
Summary: Mr X complained the amount offered by the Council to reimburse missed direct payments it too low and does not cover the actual costs incurred. The normal respite arrangements were considered unsuitable to meet Mr X’s needs but no clear agreement on respite was ever reached. I have recommended an amount based on the normal Shared Lives respite payments.
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Birmingham City Council (24 003 362)
Statement Upheld Homelessness 06-Jan-2025
Summary: The Council placed Mr and Mrs B in unsuitable accommodation for four months, failed to record the reasons for its decisions and failed to properly communicate with Mr and Mrs B. It also wrongly decided it no longer owed Mr and Mrs B the main housing duty and delayed carrying out reviews of its decisions. We have recommended that the Council makes a payment to Mr and Mrs B, makes an offer of suitable accommodation and makes service improvements.
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Plymouth City Council (24 003 630)
Statement Not upheld Other 06-Jan-2025
Summary: We have not investigated Mrs Y’s complaint about the Council’s social care involvement with her family in early 2021 because it is unlikely we could achieve the outcomes Mrs Y seeks.
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Plymouth City Council (24 003 766)
Statement Upheld Special educational needs 06-Jan-2025
Summary: Mr and Mrs X complained the Council incurred delays in issuing an Education, Health and Care Plan for their son. They also complained the Council incurred delays in responding to their complaint. Mr and Mrs X say the Council’s actions caused avoidable stress and uncertainty to their son and the family. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and make service improvements to prevent a re-occurrence.
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Kent County Council (23 014 736)
Statement Upheld Alternative provision 06-Jan-2025
Summary: Mr X complained the Council did not provide appropriate education to his son when he was not on roll at any school and that it did not organise provision set out in his Education, Health and Care Plan. We found fault because the Council failed to deliver an appropriate level of alternative education and failed to deliver the services specified in the plan. Mr X has suffered avoidable distress and frustration and his son has missed out on some of the education he should have received. To remedy the injustice caused, the Council has agreed to apologise, make a payment to Mr X, issue reminders and guidance to relevant staff and consider reviewing some of its policies and procedures.
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Hampshire County Council (23 015 044)
Statement Upheld Residential care 06-Jan-2025
Summary: Mrs O complained about the care provided to her late husband Mr B in a nursing home. We found no evidence of fault by the nursing home in the actions it took when Mr B’s condition deteriorated and he went into hospital. We did not find fault in how the nursing home responded to the complaint. We found fault by the Council as it did not respond to Mrs O’s complaint. This fault caused Mrs O frustration. The Council has agreed to apologise to Mrs O and make improvements in how it handles complaints.
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South Africa Lodge (23 015 044a)
Statement Not upheld Other 06-Jan-2025
Summary: Mrs O complained about the care provided to her late husband Mr B in a nursing home. We found no evidence of fault by the nursing home in the actions it took when Mr B’s condition deteriorated and he went into hospital. We did not find fault in how the nursing home responded to the complaint. We found fault by the Council as it did not respond to Mrs O’s complaint. This fault caused Mrs O frustration. The Council has agreed to apologise to Mrs O and make improvements in how it handles complaints.
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NHS Hampshire and Isle of Wight ICB (23 015 044b)
Statement Not upheld Mental health services 06-Jan-2025
Summary: Mrs O complained about the care provided to her late husband Mr B in a nursing home. We found no evidence of fault by the nursing home in the actions it took when Mr B’s condition deteriorated and he went into hospital. We did not find fault in how the nursing home responded to the complaint. We found fault by the Council as it did not respond to Mrs O’s complaint. This fault caused Mrs O frustration. The Council has agreed to apologise to Mrs O and make improvements in how it handles complaints.
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Birmingham City Council (24 000 304)
Statement Upheld Alternative provision 06-Jan-2025
Summary: Ms B, on behalf of Z’s parents, complained the Council failed to provide a suitable full-time education for him between February and December 2023. This caused Z, a previously looked after child, feelings of neglect, abandonment and worthlessness. The Council failed to provide a suitable full-time education between September and December 2023 and a suitable remedy is agreed.
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Bury Metropolitan Borough Council (24 000 477)
Statement Not upheld Antisocial behaviour 06-Jan-2025
Summary: Miss X complained the Council failed to resolve a statutory noise nuisance from her neighbour. The Council is not at fault. It acted against Miss X’s neighbour following her original noise reports and considered a range of information when deciding not to take further action.